Job Title: Email & Chat Process Intern (Written English, Email Support, Live Chat, CRM Tools)

Company: SkillzenLoop

Location: India

Workplace Type: Remote

Employment Type: Full-time internship (no voice calls)

Duration: 1 to 3 months

Stipend: INR 10,000 to 12,000 per month The short version

Customers rarely remember the product feature that worked. They remember how quickly and kindly someone answered when they had a question. In this internship at SkillzenLoop you will be that person, in writing. You will answer emails and live chats, track every conversation, and learn how professional support teams stay quick, polite and accurate. There are no voice calls in this role.

What your first weeks look like

- Week 1: learn the products, the reply templates and the CRM, and shadow experienced team members on live queries
- Week 2: answer simple emails and chat queries with a senior reviewing each reply before it is sent
- Week 3: handle a steady queue on your own, log every query in the CRM and meet response-time targets
- Week 4: escalate tricky cases with complete notes, suggest improvements to common answers and share your daily report
- Every day: keep your tickets updated and share progress in a short check-in

Skills you should already have
- Clear written English with correct grammar and a professional tone
- Typing speed of around 30 words per minute or more




- The habit of reading each message fully before replying
- Patience and politeness with upset or confused customers
- A laptop and a stable internet connection

Skills that will help but are not required
- Experience with Zendesk, Freshdesk, Zoho Desk or similar tools
- Comfort with Google Sheets and basic online tools
- Any earlier support, volunteering or internship experience

Open to
- Final-year students and recent graduates from any stream, including BA, B.Com, BBA, B.Sc and BCA
- Freshers, with no prior experience needed
- Candidates who can work full-time for the internship period

What you take away
- Structured training in professional email and chat support
- Regular quality feedback from experienced team members
- Communication and customer-handling skills useful in any career
- Internship completion certificate
- The freedom to work from your own city anywhere in India

Work schedule Full-time, Monday to Saturday or as assigned by your reporting manager, with a short daily check-in and a weekly review.

How to apply

Apply on this listing with your updated resume. In the application form, select "Email & Chat Process" under Job Position.

SkillzenLoop is an equal opportunity employer. We welcome applicants of every gender, background and community.

📌 Email & Chat Process Intern (Written English, Email Support, Live Chat, CRM Tools) (India)
🏢 skillzen loop
📍 India