The Duty Manager is responsible for overseeing the day-to-day hotel operations, ensuring smooth functioning of all departments, maintaining guest satisfaction, handling guest complaints, and ensuring that hotel standards and service quality are consistently maintained.
- Supervise and coordinate daily hotel operations across all departments.
- Ensure smooth functioning of Front Office, Housekeeping, F&B; Service, Kitchen and other operational departments.
- Handle guest complaints, feedback and special requests professionally.