The Role

Serve as the frontline operations and digital documentation anchor at our Cochin warehouse. We manage direct cargo and courier supply chains into the Maldives working with Maldivian Cargo and Maldives Post.

You will manage walk-in shippers, execute strict acceptance checklists, and handle end-to-end digital documentation. This is a software-driven, digital-first operational role: you must be genuinely tech-savvy, comfortable working across multiple screens and platforms, and capable of mastering our in-house cargo systems and digital workflows from week one.

Key Responsibilities

- Digital Cargo Intake &
- In-House Systems: Operate our internal cargo management platforms, CRM, and airline portals daily. Accurately create bookings, log customer records, generate digital airway bills (AWBs), and update live shipment tracking statuses.
- Rapid System Adoption: Quickly learn and navigate proprietary in-house tools, customer service dashboards, and automated manifesting platforms with minimal hand-holding.
- Customer Service &
- Walk-In Intake: Guide walk-in shippers through their cargo requirements, service lines, pricing matrices, and delivery timelines.
- Acceptance &
- Screening Checklist: Work with the Warehouse Manager to conduct physical checks—weighment, volumetric calculations, identifying prohibited/dangerous goods (DG), and enforcing packaging rules.
- KYC &
- Regulatory Compliance: Verify and securely archive shipper KYC documentation (Aadhaar, Passport, GSTIN, IEC, PAN)



in full compliance with customs and aviation standards.
- High-Precision Documentation: Generate, review, and cross-check export documents, invoices, packing lists, and postal manifests. Zero tolerance for mismatched numbers, weights, or clerical errors.

Requirements

- Strong Tech &
- System Fluency: Highly comfortable with computers, digital dashboards, spreadsheet lookups, cloud filing, and enterprise software. You pick up recent tools and interfaces effortlessly.
- 1–3 Years of Operations/Documentation Experience: Prior background in courier hubs, air freight forwarding, logistics customer service, or back-office documentation.
- Sharp Eye for Detail: Meticulous with data entry, HS codes, weights, and statutory verification checks.
- Customer-Facing Confidence: Clear, polite, and firm communication in English and Malayalam when interacting with walk-in shippers and enforcing cargo guidelines.
- Adaptable &
- Fast-Paced: Comfortable switching between counter customer service, physical checks with the warehouse crew, and fast-paced system data entry under tight flight cut-offs.

What We Offer

- Frontline operational authority in an international supply chain tied directly to national carrier and postal networks.
- Modern, fully equipped counter and workspace with all necessary digital tools and hardware.
- Long-term stability, direct management access, and clear growth opportunities for sharp operators.

Skills: checks,documentation,customer

📌 Documentation & Customer Service Specialist – Courier & Cargo Operations (Kochi)
🏢 su0026j group
📍 Kochi