About the role The Dispatcher is responsible for building and maintaining robust business relationships with multiple drivers to seamlessly coordinate them to successfully service customer loads. Monitor logistic transactions in the evening while communicating effectively and efficiently both internally and externally to achieve high levels of service.

What you'll do

- Answer emergency and non-emergency calls and document important information.
- Track and trace fleet for on-time service to clients, and report for any discrepancies
- Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
- Prioritize and organize calls according to urgency.
- Supervise the route and status of field units to prioritize their daily schedule.
- Communicating with drivers regularly to ensure on time delivery, sending and receiving all information relevant to the driver performing his/her duties within the Company and customer requirements.
- Communicate any delays or potential service failures in a timely manner to impacted operation team members, Customer Service Representative, as well as the Operations Managers.
- Handling all driver related satellite messages or calls within assigned and overflow queues.
- Reporting and documenting of all customer service, planning and driver related issues to the appropriate personnel.
- Preparing customs clearance paperwork and ensuring it has been submitted the customs broker.
- Following up with customs brokers to ensure clearances are completed in a timely manner.
- Arranging and booking in repairs for in transit truck breakdowns

Qualifications

- Good verbal and written English communication skills
- TMW knowledge will be an asset.




- Minimum of 6 months of experience in a dispatch or planning role preferred.
- Minimum of 1 year of customer service experience/International BPO process would be an asset.
- Minimum Graduate
- Analytical and critical thinking skills
- Strong problem-solving skills.
- Proven team player with ability to align position goals with corporate strategic goals.

Building a Fair and Inclusive Hiring Process Every application matter to us, and we thank you for taking the time to apply. Given the volume of applications we receive, only candidates moving forward will be contacted directly — but know that your interest in Triple Eight doesn't go unnoticed.

Equal Opportunity, By Design

Hiring decisions at Triple Eight are grounded in qualifications, experience, skills, and business need — nothing else. We actively welcome applicants from all backgrounds, and our recruitment practices are built to align with human rights and employment legislation, free from discrimination at every step.

Accommodation, Made Simple

If you require accommodation at any point in the recruitment process, just tell us. Our Recruitment team will work with you directly to understand what you need and provide the right support — handled with discretion and respect for your privacy.

Where AI Fits In

AI tools are part of how people prepare and learn today, and we're comfortable with that — use them freely to research, prepare, and get ready ahead of time. That said, once you're in front of us — interviews, assessments, case studies, technical evaluations — we want to see you: your thinking, your judgment, your experience. AI-generated or real-time AI assistance isn't permitted during these stages unless we've explicitly said otherwise.

📌 Dispatcher - Early Morning Shifts (Chandigarh)
🏢 Triple Eight Transport Inc.-2
📍 Chandigarh