We’re hiring: Director – Customer Success & Delivery

As we transition from a service delivery organisation to a strategic solution partner, we are looking for an accomplished leader to head Customer Success & Delivery.

What will you lead?

- Customer Success: Build trusted relationships with global customers, drive customer satisfaction, retention and long-term partnerships.
- Delivery Excellence: Own delivery performance, quality, productivity, SLAs and operational efficiency.
- Business Growth: Identify opportunities to expand accounts through cross-selling, upselling and value-added solutions.
- Commercial Performance: Drive account profitability, resource utilization and margin improvement.
- Transformation: Champion automation, AI adoption and process innovation to enhance customer value.
- Leadership: Build and mentor strong delivery and customer success teams.

Who are we looking for?

- Around 15 years of experience in ITES, BPM, technology services or engineering services.




- Proven experience managing global customer accounts and large delivery operations.
- Robust understanding of P&L;, commercial management and operational metrics.
- Excellent customer engagement and stakeholder management capabilities.
- A technology-oriented mindset with the ability to identify and drive transformation opportunities.
- A leader who combines strategic thinking with strong execution and accountability.
- Engineering background (BE/B.Tech) & Management Degree (preferred but optional)

What makes this opportunity exciting?

An opportunity to shape customer experience, strengthen global partnerships and build a high-performance delivery organisation as rProcess enters its next phase of growth.

If you are passionate about customers, operational excellence and building lasting business partnerships, we would love to hear from you.

? Share your profile at [email protected]

📌 Director – Customer Success & Delivery (Mysuru)
🏢 rProcess
📍 Mysuru