We are looking for a Desktop Support Engineer (L1) to provide first-level technical support to end users and ensure smooth IT operations. The candidate should have hands-on knowledge of Windows OS, Office 365, Active Directory, networking and hardware/software troubleshooting.
Key Responsibilities
- Provide L1 support for desktops, laptops, printers and peripherals.
- Install and troubleshoot Windows 10/11 and Office 365.
- Resolve hardware, software and basic network issues.
- Handle support tickets, calls and emails within defined SLAs.
- Manage Active Directory user accounts and password resets.
- Troubleshoot LAN, Wi-Fi, VPN, DNS and DHCP issues.
- Install antivirus, software updates and security patches.
- Support employee onboarding, offboarding and IT asset management.
- Provide remote support and escalate complex issues to L2/L3 teams.
Required Skills
- Windows 10/11 and Microsoft Office 365.
- Active Directory and user management.
- Hardware and software troubleshooting.
- Basic networking: TCP/IP, DNS, DHCP, LAN and Wi-Fi.
- Printer and scanner troubleshooting.
- Remote support tools and ticketing systems.
- SLA management and good communication skills.
Fast-Track Hiring Process Candidates can expect explicit feedback and an update on their selection status around one week. For selected candidates, the joining process may also be completed within the same timeframe, subject to notice period and documentation.
📌 Desktop Engineer h (Jaipur)
🏢 Advance Career Solutions
📍 Jaipur
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