Company Description Bhanzu is transforming how children learn math by combining strong pedagogy with up-to-date technology to build sharper thinking, faster problem-solving, and greater confidence in learners. Founded by Neelakantha Bhanu, recognized as the World’s Fastest Human Calculator, Bhanzu currently serves 70,000+ students across 20+ countries, including the US, UK, Canada, Australia, New Zealand, and the Middle East, with a global classroom rating of 4.93/5. The team brings together educators, engineers, designers, and creators who are reshaping math education and expanding across product, growth, content, and engineering roles.

Headquartered in Bengaluru, Bhanzu is driven by a mission to make world-class math education universally accessible while nurturing curiosity and confidence, and is on a path to impact 1 million learners globally.

Role Description The Customer Support Specialist // US // Night Shift is a full-time, on-site role based in Bengaluru, responsible for supporting learners, parents, and partners primarily from the US time zones. Day-to-day responsibilities include responding to customer inquiries via email, chat, and phone, resolving issues related to classes, accounts, payments, and platform usage, and providing clear, empathetic guidance to ensure a positive experience. The role involves troubleshooting basic technical problems, coordinating with internal teams to escalate and resolve complex issues, and maintaining accurate records of interactions in support tools or CRM systems.





The specialist is expected to monitor customer feedback, identify recurring issues, and suggest improvements to processes, while consistently meeting response time and quality benchmarks. The position requires working night shifts aligned to US hours and collaborating closely with colleagues to deliver high-quality, learner-centric support.

Qualifications

- Strong customer-facing abilities, including Customer Support and Customer Satisfaction skills, with a focus on empathetic communication and solution-oriented service.
- Excellent Interpersonal Skills, including active listening, clear spoken and written communication, and the ability to build trust with diverse stakeholders.
- Capability to provide Technical Support for common product and platform issues, including basic troubleshooting and clear step-by-step guidance.
- Solid Analytical Skills to interpret customer queries, identify patterns in issues, and provide insights to improve support processes and user experience.
- Comfort working night shifts aligned with US time zones and reliably commuting to the Bengaluru office for on-site work.
- Proficiency with support tools, ticketing or CRM systems, and standard productivity software; familiarity with edtech products or online learning platforms is a plus.
- Previous experience in customer support, help desk, or service-oriented roles; experience in education or technology sectors is advantageous.

- Relevant academic background or training in communication, business, or related fields; strong

📌 Customer Support Specialist // US // Night Shift (Bengaluru)
🏢 Bhanzu
📍 Bengaluru