Designation: Associate Customer Support / Senior Associate Customer Support
Job Location: Bangalore
Employment Type: Full time / Permanent | Work from Office
Eligibility: Undergraduates and graduates may apply..
Experience: Freshers and Experienced
Required Skills: Excellent voice communication, customer-handling and problem-solving skills; basic computer proficiency and working knowledge of MS Office; typing speed of at least 20 WPM with 80% accuracy.
Transport: Two-way transportation will be provided.
Key Responsibilities:
- Respond to inbound customer enquiries using cloud-based tools to review accounts, research policies and provide effective solutions.
- Deliver timely, accurate and professional customer service; document contact topics and actions in tools.
- Handle difficult customer interactions positively, escalate issues correctly, and maintain productivity and quality standards.