Mandatory language proficiency : Marathi or Bengali
Requirements:
- Customer-facing service experience preferred.
- Valuable knowledge of MS Office.
- Excellent spoken and written communication skills in English and the languages required to support assigned customers.
- This is a 6-day working process, operational 7 days a week, with rotational shifts and weekly offs.
- This is a 100% voice process.
- Candidates should have relevant customer service and voice experience.
Responsibilities:
- Handle inbound and outbound voice calls, assist customers with queries, and provide end-to-end support for life insurance policies.
- Resolve customer complaints.
- Provide product and service information to customers.