Role Description This is a full-time, in office Customer Service Representative role based in Ghaziabad.

The Customer Service

Representative will handle incoming calls, emails, and messages from clients and candidates, providing accurate information and timely resolutions to inquiries and issues. The role involves managing service requests, documenting interactions in internal systems, and following up to ensure customer satisfaction and a positive experience. The individual will collaborate with internal teams to escalate complex concerns, track service performance, and support continuous improvement in customer support processes. The position also includes maintaining professionalism, adhering to company policies, and representing Brihati’s values of trust, dedication, and empathy in all interactions.

Experience - 3+ Years

Location - Ghaziabad

Qualifications





- Ability to deliver strong Customer Service and Customer Support in a fast-paced environment.
- Skills in enhancing Customer Experience and maintaining high Customer Satisfaction levels.
- Experience working in roles similar to Customer Service Representatives or client-facing support positions.
- Excellent verbal and written communication skills, with active listening and problem-solving abilities.
- Comfort with using CRM or ticketing tools, and basic proficiency in MS Office or similar applications.
- Ability to work on-site in Ghaziabad, manage multiple tasks, and prioritize effectively.
- Previous experience in customer-facing roles within staffing, consulting, or service industries is an advantage.
- Minimum of a high school diploma; a bachelor’s degree in business, communications, or a related field is preferred.

📌 Customer Service Representative (Ghaziabad)
🏢 Brihati Global Edge Solutions
📍 Ghaziabad