Company Description CA Shaadi is a specialized matrimonial platform focused exclusively on Chartered Accountants.

Apply: https://forms.gle/8rf67mcaJqTdBqWd6

Salary: ₹10,000 to ₹20,000

Email: [email protected] (Only for queries, do not submit CV or application here)

Role Description This is a full-time remote role for a Customer Service Representative. The role involves responding to member inquiries via email, chat, and phone, assisting users with account setup, profile updates, and navigation of the platform. The representative will handle service requests, troubleshoot basic technical issues, and escalate complex concerns when necessary.

Daily tasks include ensuring a positive customer experience, resolving complaints, providing guidance on platform features, and maintaining accurate records of interactions in the CRM system.



The role also involves gathering user feedback and collaborating with internal teams to improve processes and overall customer satisfaction.

Qualifications

- Strong customer-facing skills with experience in Customer Service and Customer Support.
- Ability to drive Customer Satisfaction and enhance overall Customer Experience.
- Prior experience working as Customer Service Representatives or in similar client-facing roles.
- Excellent written and verbal communication skills, with active listening and empathy.
- Comfort with work from home, including reliable internet access and strong time-management skills.
- Basic proficiency with CRM tools, ticketing systems, and common office software.
- Problem-solving mindset with the ability to stay calm and professional under pressure.
- Previous experience in online platforms or membership-based services is an advantage.

📌 Customer Service Representative (India)
🏢 CA Shaadi
📍 India