Customer Care Executive – UK Customers

Company: Kasava

Location: India

Employment: Full-time

Working hours: 8:00 am–5:00 pm UK time. Your shift in India will adjust with UK daylight saving: 12:30 pm–9:30 pm during British Summer Time and 1:30 pm–10:30 pm during GMT.

Salary: Dependent on experience.

About Kasava

Kasava provides AI-powered dashcams and video telematics for fleets and drivers. Our technology helps customers manage their vehicles, access accident footage and protect their drivers.

We’re looking for a friendly, organised and proactive Customer Care Executive to support our UK customers. Your job is to keep customers informed, resolve their queries and make sure every request is followed through to completion.

The role

You will be a key point of contact for customers, handling everyday enquiries, support tickets and footage requests. You’ll work closely with our technical and operations teams to get problems resolved and ensure customers feel looked after.

Key responsibilities

- Respond professionally to customers by phone, email and WhatsApp.
- Log, prioritise and manage support tickets, keeping explicit records of requests, actions and outcomes.
- Take ownership of enquiries from first contact through to resolution.
- Handle footage requests, confirming the correct vehicle, date, time and incident details.
- Coordinate the retrieval and secure delivery of footage, escalating urgent accident requests promptly.
- Keep customers updated on progress, expected timescales and any delays.
- Follow up on offline cameras, recording issues and other service problems with the technical team.
- Record and escalate missing footage or missed accidents immediately, ensuring every incident is tracked.
- Handle complaints calmly,



listen carefully and work towards a practical resolution.
- Proactively contact customers to check that issues have been resolved and they are happy with the service.
- Help prepare customer updates, accident reports and account reports.
- Follow company procedures for customer verification, confidentiality and secure handling of footage.

What we’re looking for

- Excellent spoken and written English, with confidence speaking to UK customers.
- Previous experience in customer care, customer support or account support.
- A friendly, patient and professional approach.
- Strong organisation and attention to detail, especially when handling vehicle information and incident times.
- A sense of ownership: you follow up without needing to be chased.
- Confidence using ticketing systems, email, spreadsheets and online platforms.
- The ability to manage several requests and recognise which need urgent attention.
- Willingness to learn our dashcams, software and footage retrieval processes.
- Availability to work the stated UK hours consistently.

Useful experience

- Supporting UK customers.
- Working with dashcams, vehicle tracking, fleet management, telematics or technology products.
- Handling accident-related enquiries or time-sensitive requests.
- Providing basic technical support and coordinating with engineering teams.

What success looks like Customers receive prompt responses, clear updates and reliable follow-through. Urgent footage requests are acted on quickly, tickets remain visible until resolved, and problems are escalated early.

To apply

Send your CV with a brief summary of your relevant experience, current location, notice period and salary expectations. Please confirm that you can work 8:00 am–5:00 pm UK time

📌 Customer Service Representative (Kolkata)
🏢 Kasava
📍 Kolkata