At Allstate, great things happen when our people work together to protect families and their belongings from life s uncertainties. And for more than 90 years, our cutting-edge drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Responsibilities
- Handle inbound/outbound customer calls professionally and provide timely assistance.
- Understand customer queries and deliver accurate resolutions.
- Maintain a high standard of customer experience and service quality .
- Meet defined operational metrics such as CSAT, Quality, AHT, FCR, adherence, and productivity .
- Document customer interactions and update relevant systems accurately.
- Follow defined processes, compliance requirements, and escalation procedures.
- Coordinate with internal teams to resolve customer concerns when required. Must-Have Skills
- verbal communication and active listening skills
- customer-service orientation and problem-solving ability
- ability to handle challenging customer conversations professionally
- voice-based process and rotational shifts
- basic computer skills and ability to navigate multiple applications
Eligibility
- Graduate
- Freshers can be considered for entry-level roles.
- Prior experience in Customer Service, BPO, Contact Center, or Voice Process is preferred.
- Immediate or short-notice joiners preferred, if applicable.
Experience
- 1-4 years experience in a Voice process
Primary Skills
- Customer Experience Management
- Performance Management (PM)
- Relationship Building
- Stakeholder Relationship Management
Shift Time
Shift C (India)
Recruiter Info
- Dipti Murudkar
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Customer Service Analyst II (Pune)
🏢 Allstate Insurance
📍 Pune
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