We are looking for a proactive and customer-focused Customer Relationship Officer to manage guest interactions, build strong customer relationships, and generate bookings through calls and follow-ups.
Key Responsibilities:
- Handle customer inquiries through calls, WhatsApp, and other communication channels.
- Convert inquiries into confirmed bookings through effective sales techniques.
- Build and maintain solid relationships with existing and prospective guests.
- Follow up with leads and drive booking conversions.
- Assist guests with booking-related queries and provide excellent customer service.
Required Skills:
- Minimum 2 years of experience in customer relationship management or sales, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Strong sales, negotiation, and booking conversion abilities.
- Customer-centric approach with good follow-up skills.
- Ability to handle calls confidently and achieve sales targets.
📌 Customer Relations Officer (Jaipur)
🏢 Zivana By Peace House
📍 Jaipur
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