Hiring: Customer Relationship Executive (CRE) / Customer Relationship Officer (CRO) – OSS

Company: Samal Auto India Pvt. Ltd.

Industry: Automobile – Tata Motors Commercial Vehicles Dealership

Department: Customer Relationship Management (OSS)

Job Location: Keonjhar ,Odisha

Employment Type: Full-Time

Experience: 0–3 Years

Qualification: Graduate in any discipline

Job Summary

Samal Auto India Pvt. Ltd. is looking for enthusiastic and customer-focused professionals for the position of CRE/CRO. The selected candidate will be responsible for customer communication, feedback collection, complaint management, follow-ups and maintaining excellent customer relationships.

Key Responsibilities

- Handle inbound and outbound customer calls professionally.
- Collect customer feedback regarding sales, vehicle delivery and service experience.
- Coordinate with Sales and Service Departments for customer queries and complaints.
- Follow up on customer complaints and ensure timely resolution.
- Maintain customer databases, call records and follow-up details.
- Update customer information and activities in CRM/DMS.
- Monitor customer satisfaction and support customer retention activities.
- Prepare daily, weekly and monthly customer calling and feedback reports.
- Escalate unresolved customer issues to the concerned Reporting Manager.




- Ensure qualified communication and a positive customer experience.

Eligibility Criteria

- Graduate in any discipline.
- 0–3 years of experience in Customer Relationship Management, automobile dealership, BPO or customer support.
- Freshers with good communication skills may also apply.
- Good communication skills in Odia, Hindi and basic English.
- Basic knowledge of MS Excel, MS Office and computer operations.
- Strong interpersonal, coordination and problem-solving skills.

Skills Required

- Customer Handling & Relationship Management
- Telephone Etiquette
- Complaint Handling
- Customer Feedback & Follow-up
- CRM/DMS Knowledge
- MS Excel & Reporting

Salary & Benefits

- Salary: As per experience and company norms.
- PF & ESIC as applicable.
- Other benefits as per company policy.

Why Join Us? Be part of a growing commercial vehicle dealership network and build your career in customer relationship management with Samal Auto India Pvt. Ltd.

Interested candidates can share their updated CV.

Contact: HR & Administration

Company: Samal Auto India Pvt. Ltd.

Email iD: [email protected]

Contact no :(phone hidden)

Pay: ₹9,000.00 - ₹13,000.00 per month

Benefits

- Flexible schedule
- Food provided
- Health insurance
- Provident Fund

Work Location: In person

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