ACT Solutions (P) Ltd. is a leading business consulting and corporate training organization.
About the Role
We are looking for a proactive and organized Customer Relationship Executive to handle client enquiries, maintain client relationships, and coordinate with our internal teams. The ideal candidate should have strong communication skills, a professional approach, and the ability to manage timely follow-ups.
Key Responsibilities
- Respond to client enquiries through phone calls, emails, and other communication channels.
- Explain the company’s consulting and training services to prospective clients.
- Follow up on enquiries, proposals, and client requirements.
- Schedule client meetings and coordinate with the management team.
- Maintain accurate client records and update enquiry and follow-up trackers.
- Coordinate with internal teams to address client requests and provide timely updates.
- Collect client feedback and help resolve concerns professionally.
- Prepare client correspondence, proposals, and basic reports as required.
- Support digital marketing activities and follow up on enquiries received through online platforms.
- Maintain confidentiality when handling client and company information.
Required Skills and Qualifications
- Bachelor’s degree in any discipline; BBA preferred.
- 0–1 year of experience in customer relations, client coordination, customer service, or a similar role preferred. Freshers may apply.
- Robust verbal and written communication skills.
- Good interpersonal skills and a customer-focused approach.
- Excellent organizational and follow-up skills.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- Basic knowledge of digital marketing and social media platforms.
- Ability to manage multiple priorities and work independently.
- Professional attitude and attention to detail.
Age: Above 22 and up to 38 years Work Location: In person, Karamana, Trivandrum