: CUSTOMER CARE EXECUTIVE

Department: Customercare Team

Reporting To: Manager

Location: Bangalore (Onsite)

Experience Required: 0 - 2 Years

COMPANY PROFILE:

We are a fast-growing fintech platform focused on enabling seamless lending solutions and supporting financial inclusion through innovative credit products. We specialize in unsecured lending and serve high-risk customer segments through technology-driven and customer-centric financial solutions.

JOB SUMMARY:

Join our dynamic team as a Customer Care Executive, where you'll play a vital role in delivering exceptional service to our clients. As a Customer Care Executive, you'll handle customer inquiries, provide support for loan applications and approvals, resolve customer issues, and ensure a seamless lending experience. Your communication skills, empathy, and problem-solving abilities will be key in assisting customers throughout their journey with our digital lending platform.

JOB RESPONSIBILITIES:

- Handle inbound and outbound customer calls professionally.
- Address customer queries related to loans, repayments, services, and account information.
- Resolve customer complaints and escalate issues when required.
- Maintain accurate records of customer interactions and follow-ups.




- Guide customers through the loan application and repayment process.
- Ensure customer satisfaction by providing timely and accurate information.
- Coordinate with internal departments for issue resolution.
- Meet daily productivity and quality targets.

REQUIREMEMTS & EDUCATION QUALIFICATION

- Min Qualification 12th Pass
- A minimum of 0- 2 years' experience in sales or Telesales.
- Good communication skills in English and regional languages.
- Strong interpersonal and problem-solving skills.
- Basic computer knowledge and MS Office proficiency.
- Ability to handle customer concerns patiently and professionally.
- Valuable listening and convincing skills.

Interest Anyone can share their Portfolio and or resume to [email protected]

Role: Customer Onboarding - Voice / Blended, Industry Type: FinTech / Payments, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Graduation Not Required Key Skills Skills highlighted with ‘‘ are preferred keyskills Customer Support Customer CareCustomer ServiceCustomer HandlingInbound CallsOutbound CallingTelecallingTelesalesCommunication SkillsCustomer QueriesComplaint HandlingProblem SolvingMS Office

📌 Customer Care Executive (Bengaluru)
🏢 Flexidigital Tech India
📍 Bengaluru