Job Title: Customer Care Manager - Sales Department (Preferred Candidates With Automobile Experience)

Location: Thellakom, Kodimatha

Job Summary:

As the Customer Care Manager, you will be responsible for ensuring customer satisfaction, building solid relationships, resolving issues efficiently, and ultimately contributing to customer loyalty and repeat business. Your role bridges the gap between the sales team and our valued customers, ensuring a seamless and positive experience from initial inquiry to vehicle delivery and beyond.

Responsibilities:

Customer Relationship Management:

- Serve as the primary point of contact for customer inquiries, concerns, and feedback related to the sales process.
- Build rapport and maintain positive relationships with customers, understanding their needs and preferences.
- Proactively follow up with customers after initial contact, test drives, and vehicle delivery to ensure satisfaction.
- Maintain accurate and up-to-date customer records within the CRM system.

Issue Resolution and Escalation:

- Effectively and efficiently address customer complaints and resolve issues in a timely and satisfactory manner.
- Investigate and analyze customer concerns to identify root causes and implement solutions.
- Escalate complex issues to the Sales Manager or General Manager as necessary, providing clear documentation and recommendations.
- Track and document all customer interactions and resolutions.

Sales Process Support:





- Collaborate closely with the sales team to ensure a smooth and customer-centric sales process.
- Provide support to the sales team in handling customer inquiries and resolving potential roadblocks.
- Assist in the preparation of sales-related documentation and follow-ups.
- Ensure all customer interactions align with showroom policies and procedures.

Customer Feedback and Improvement:

- Gather customer feedback through surveys, direct communication, and other channels.
- Analyze customer feedback to identify trends and areas for improvement in the sales process and customer experience.
- Provide regular reports on customer satisfaction levels and feedback to the Sales Manager and General Manager.
- Contribute to the development and implementation of strategies to enhance customer satisfaction.

Post-Sales Support:

- Facilitate a smooth vehicle delivery process, ensuring customers are well-informed and comfortable with their new vehicle.
- Follow up with customers post-delivery to address any questions or concerns.
- Inform customers about after-sales services, maintenance schedules, and available accessories.
- Act as a liaison between the sales and service departments to ensure a seamless customer experience.

Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits

- Health insurance
- Provident Fund

Education:
- Bachelor's (Required)

Experience:
- Customer relationship management: 5 years (Required)

Work Location: In person

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