Company Description BMW Deutsche Motoren Kozhikode is an official BMW dealership committed to delivering premium automotive experiences. The workplace culture is centered around joy, customer satisfaction, and sheer driving pleasure. Team members collaborate to provide exceptional service that reflects BMW’s global standards.

The dealership offers opportunities to work with a renowned luxury brand and engage with customers who value high-quality vehicles and service. Joining BMW Deutsche Motoren Kozhikode means contributing to a dynamic, customer-focused environment in the automotive sector.

Role Description The CRM Aftersales role is a full-time, on-site position based at BMW Deutsche Motoren Kozhikode. The role focuses on managing customer relationships after vehicle purchase, including coordinating service appointments, handling follow-ups, and ensuring timely communication regarding maintenance, repairs, and service campaigns. Daily responsibilities include updating and maintaining CRM databases, monitoring customer feedback, and supporting service teams in delivering a seamless aftersales experience.

The role also involves addressing customer queries, assisting with service reminders, and collaborating with internal departments to improve customer retention and satisfaction.



This position requires consistent interaction with customers and service staff to uphold BMW’s standards of quality and care.

Qualifications

- Strong customer relationship management abilities, including follow-up, service coordination, and customer care.
- Proficiency with CRM tools, data entry, and basic reporting to track aftersales activities and customer interactions.
- Effective communication and interpersonal skills, with the ability to handle customer concerns professionally and clearly.
- Organizational and time-management skills to manage multiple service requests, appointments, and follow-up tasks.
- Basic understanding of automotive service processes or willingness to learn about vehicle maintenance and aftersales operations.
- Comfort working on-site in a fast-paced dealership workplace and collaborating with service advisors, technicians, and management.
- Relevant educational background in business, marketing, customer service, or a related field; prior experience in automotive or service industry is an advantage.
- Knowledge of local language(s) and good command of English for effective communication with diverse customers.

📌 CRM aftersales (Kozhikode)
🏢 BMW Deutsche Motoren Kozhikode
📍 Kozhikode