Job Title

Luxury Sunglasses Counter Sales Associate

Department

Retail / Luxury Accessories

Location-Sindhubhavan

Role Objective To deliver a premium customer experience while driving sales of luxury sunglasses brands through expert product knowledge, personalized styling advice, and exceptional service standards.

Key Responsibilities

Customer Experience & Sales

- Provide personalized styling and product recommendations based on face shape, lifestyle, and customer preferences
- Deliver a luxury selling experience aligned with brand standards
- Achieve and exceed individual and counter sales targets
- Handle walk-in customers and build long-term relationships with repeat clientele
- Cross-sell and upsell premium lenses, polarized options, and accessories

Product Knowledge

- Demonstrate in-depth knowledge of luxury sunglasses brands (e.g., Ray-Ban, Prada, Gucci, Dior, Tom Ford, Cartier, etc.)
- Explain features such as UV protection, polarized lenses, frame materials, and brand heritage
- Stay updated on new collections, trends, and seasonal launches

Counter & Visual Merchandising

- Maintain impeccable counter presentation as per VM guidelines
- Ensure proper display, cleanliness, and safety of high-value merchandise
- Conduct daily stock checks and ensure accurate inventory at the counter





Operations & Compliance

- Handle billing, POS transactions, and payment modes accurately
- Ensure adherence to SOPs, loss-prevention guidelines, and luxury retail protocols
- Manage after-sales support including minor adjustments, care guidance, and customer follow-ups

Customer Relationship Management

- Capture customer details for CRM and future outreach
- Follow up on special orders, new arrivals, and promotions
- Handle customer concerns professionally to ensure high satisfaction

Desired Candidate Profile

Experience

- 2–5 years of retail sales experience in luxury, premium eyewear, fashion, watches, or accessories
- Prior experience handling high-value products is preferred

Skills & Competencies

- Strong communication and interpersonal skills
- Excellent grooming and professional appearance
- Passion for luxury brands and fashion styling
- Sales-driven mindset with customer-first approach
- Ability to work in a rapid-paced, premium retail environment

Education

- Graduate preferred (any discipline)

Key Performance Indicators (KPIs)

- Sales target achievement
- Conversion rate and average ticket size
- Customer satisfaction scores
- Repeat customer contribution
- VM and stock compliance

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