- Understand the client's requirements, coordinate with them and issue the best airfares
- Process basic flight ticketing, date changes, cancellations, re-issuances, and refunds in coordination with airline guidelines.
- Track flight schedule updates or cancellations and communicate changes promptly to clients.
- Search for cost-effective routing options to offer competitive airfares.
- Liaise with hotel partners, local DMCs and transport vendors to book arrangements.
- Assist senior executives in resolving client queries or emergency changes during trips.
- Maintain organized records of client files, payments, and booking logs in the system.
- Handle hotel reservation requests for domestic and international destinations
- Process amendments, room upgrades,
special requests and cancellations in accordance with hotel policies.
- Assist in resolving on-site client issues, such as room allocation problems or hotel service complaints.
- Maintain up-to-date knowledge of hotel categories and ticketing guidelines
Core competencies:
- Fair understanding of hotel room categories and how they work.
- Robust written and verbal communication skills.
- Fundamental working knowledge of at least one GDS platform
- Basic proficiency in Microsoft Excel and Word.