Connectivity Support Specialist | Contract
? Remote, APAC | APAC working hours A global management consulting firm is looking for a customer-focused Connectivity Support Specialist to help users set up and troubleshoot portable wireless devices.
What you’ll do
- Manage support tickets in ServiceNow.
- Guide users through device setup by phone or video.
- Troubleshoot Wi-Fi, routers and mobile hotspots.
- Coordinate device replacements through the vendor’s RMA process.
- Support the rollout into current countries.
What you’ll bring
- Around 2 years of IT support, help desk or technical customer service experience.
- Knowledge of networking basics and wireless connectivity.
- Clear communication skills and confidence supporting non-technical users.
- Ability to work independently during APAC hours.
Experience with ServiceNow, Peplink or Netgear devices, telecom or enterprise support is a plus. Training is available.
Candidates based in India will be prioritized.
Interested? Send your resume to
[email protected] with your location, availability and a brief summary of your relevant experience.
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