Binated Inc. is headquartered in Houston, Texas, serving a wide range of industries including Promotional Products, Apparel and Sportswear, Media, Education, Finance, and Logistics. With a presence in over 50 countries and a client base of more than 3,000+ satisfied businesses, we specialize in delivering customized, scalable solutions to meet the evolving demands of a global market.

Founded in 2016, Binated Inc. has built a strong reputation as a trusted partner for companies seeking advanced, reliable workforce support. We combine human expertise with cutting-edge technologies to help organizations drive sustainable growth and operational efficiency.

Our core services include business process consulting, AI-powered workflow automation, data-driven decision-making, and design solutions with API driven workflow integrations. These offerings are designed to streamline operations, boost productivity, and support smarter strategic planning. Our secure and compliant work environments ensure confidentiality and integrity in handling sensitive business operations.

With a team of over 1,800 highly skilled professionals across our offices in the United States (Houston and Iowa) and India (Pune, Shillong, and Pondicherry), we are committed to meeting the unique workforce needs of every client.

Binated Inc. also owns two specialized brands — Doodle Designs Inc. and Fast Embroidery Tapes, which further diversify and strengthen our portfolio of services.

Company Profile www.binated.com

Experience

1–3 Years (A minimum of 1 year of experience in Client Support, Customer Service, Client Services, or a similar role is required.)

Educational Qualification

Any Graduate

Location

Aundh, Pune

Role Overview The Customer Service Representative (CSR) provides customer service, administrative, and operational support based on the requirements of the assigned client account or project. The responsibilities may vary depending on the nature of the process and may include customer query resolution, sales support, order processing, data management, vendor coordination, email support, call handling, and other back-office activities.





The CSR works as an extension of the client’s team and is expected to deliver accurate, timely, and professional support while following client-specific procedures, quality standards, and service-level expectations.

Key Responsibilities

- Provide customer service and operational support through email, telephone, chat, or other communication channels, depending on the assigned process.
- Respond professionally to customer, client, vendor, or internal stakeholder enquiries.
- Understand queries or service requests and provide appropriate information, assistance, or resolution.
- Support sales representatives or client teams with administrative and operational activities.
- Create, update, and maintain quotations, estimates, presentations, reports, orders, and other business documents as required.
- Enter, review, and maintain customer, order, transaction, and service-related information in the client’s systems.
- Process orders, requests, cases, tickets, or other assigned transactions in accordance with established procedures.
- Communicate with customers, suppliers, vendors, or other stakeholders to obtain required information and provide updates.
- Monitor the progress of assigned requests, orders, or cases and complete timely follow-ups.
- Maintain accurate notes, status updates, documentation, and records in the relevant systems.
- Identify potential errors, delays, customer concerns, or process issues and escalate them to the appropriate team member.
- Coordinate with internal teams and client stakeholders to ensure that tasks are completed within the required timelines.
- Meet established productivity, quality, response-time, and service-level targets.
- Follow client-specific standard operating procedures,



data-security requirements, and quality standards.
- Attend process training, team meetings, feedback sessions, and refresher training as required.
- Adapt to changes in client processes, systems, priorities, and business requirements.
- Perform other customer service, administrative, or operational responsibilities assigned as part of the project.

Candidate Requirements

- 1–3 years of experience in Client Support, Customer Service, Client Services, or a similar role.
- Experience in International voice or email process is preferred.
- Excellent verbal and written English communication skills.
- Comfortable working continuous night shifts.
- Willing to work 5 days a week with rotational weekly offs.
- Available to work from our Aundh, Pune office.

Responsibilities & Skills

- Valuable written and verbal communication skills.
- Professional and customer-focused approach.
- Strong attention to detail and commitment to accuracy.
- Ability to understand customer requirements and provide appropriate assistance.
- Good organizational, time-management, and follow-up skills.
- Ability to manage multiple tasks and changing priorities.
- Basic problem-solving and decision-making abilities.
- Ability to work independently and collaboratively within a team.
- Willingness to learn new processes, systems, and client requirements.
- Ability to follow documented procedures and work instructions.
- Basic proficiency in Microsoft Office, Google Workspace, or similar business applications.
- Ability to maintain confidentiality and handle client and customer information responsibly.
- Flexibility to work across different accounts or projects based on business requirements.

Employment Details

- Employment Type: Full-time | Permanent
- Work Mode: Work from Office
- Shift: Continuous Night Shift
- Schedule: 5-Day Work Week with Rotational Weekly Offs

Benefits

- Health Insurance
- Paid Time Off
- Provident Fund
- Leave Encashment
- Shift Allowance

Apply Now

Interested candidates can send their updated resumes to [email protected].

📌 Client Service Representative #17 (Pune)
🏢 Binated
📍 Pune