Company Description

AMCI Edtech Pvt. Ltd. is a growing online platform dedicated to advancing the medical field in the country. We leverage cutting-edge technologies to enhance knowledge and help individuals excel in their areas of interest. AMCI has established a benchmark in the medical and healthcare industries. We are known for introducing digital revolutionary and advanced stereoscopic 3D technologies to the medical field.

Role Overview:

We are looking for a dynamic and confident Client Relationship Executive who possesses excellent communication and convincing skills. The ideal candidate will be responsible for demonstrating our products to clients, coordinating with new and existing customers, and supporting basic technical activities including manual testing of applications.

Key Responsibilities:

- Product Demonstration & Presentation

- Conduct clear, engaging, and professional product demonstrations for clients (online/offline).
- Explain product features, benefits, and use cases in English and Kannada.
- Handle client queries confidently and provide correct product information.

2. Client Coordination & Communication

- Build and maintain positive relationships with new and existing customers.
- Follow up with clients regarding demos, feedback, onboarding, and support.
- Coordinate with internal teams to ensure timely resolution of client issues.
- Assist in pitching products to potential clients to drive sales and conversions.

3. Convincing & Customer Handling

- Demonstrate strong persuasion skills to convert leads into active customers.
- Understand customer needs and suggest suitable products/solutions.
- Address objections and help clients make informed decisions.

4. Technical Skills & Application Testing

- Perform basic manual testing of applications (UI/UX checks, functionality, bug reporting).
- Coordinate with the technical team regarding identified issues.
- Ensure product demos are technically accurate and updated as per latest versions.
- Provide user-level technical guidance to clients during onboarding.

5.



Reporting & Documentation

- Maintain demo schedules, client updates, and follow-up reports.
- Prepare feedback reports and share insights with management.
- Document testing findings, client issues, and product improvement suggestions,
- Conduct professional product demonstrations for clients through online and offline sessions.
- Present product features, benefits, and use cases in English and Kannada.
- Explain product functionalities clearly and address client queries effectively.
- Build and maintain strong relationships with current and existing customers.
- Coordinate with clients for product demonstrations, onboarding, feedback, and post-demo follow-ups.
- Collaborate with internal teams to ensure timely resolution of customer issues.
- Support the sales team in product presentations and client meetings to drive business growth.
- Understand customer requirements and recommend suitable products or solutions.
- Convince prospective clients through effective communication and presentation skills.
- Handle customer objections professionally and assist them in making informed decisions.
- Collect client testimonials after successful demonstrations, onboarding, or product implementation for marketing and business development purposes.
- Conduct daily manual testing of applications to verify functionality, usability, and performance.
- Perform manual testing of new features, UI/UX, workflows, and existing functionalities on a regular basis.
- Identify, document, and report bugs or issues to the technical team and follow up until resolution.
- Verify product updates to ensure demonstrations are accurate and aligned with the latest version.
- Provide basic technical guidance and user support during client onboarding.
- Maintain records of demo schedules, client interactions, follow-up activities, and customer feedback.
- Prepare and submit client feedback reports to management.
- Document testing results, customer issues, and product improvement recommendations.
- Ensure effective communication between clients, sales, and technical teams for seamless service delivery.

📌 Client Relationship Executive (Bengaluru)
🏢 AMCI EDTECH
📍 Bengaluru