Job Summary The Centre Manager is responsible for the overall operational management of the diagnostic centre, ensuring efficient patient services, smooth departmental coordination, regulatory compliance, revenue optimization, and a superior patient experience. The role oversees front office, diagnostic departments, doctors' chambers, housekeeping, inventory, and centre administration.

Key Responsibilities

- Manage day-to-day operations of the centre to ensure seamless service delivery and efficient utilization of resources.

- Ensure excellent patient experience by overseeing patient flow, appointments, escalations, service quality, and timely report delivery.

- Coordinate with doctors, technicians, phlebotomists, front office, and support teams to ensure smooth functioning of all departments.

- Monitor inventory, housekeeping, equipment uptime, and infrastructure readiness across the centre.

- Ensure adherence to SOPs, quality standards, regulatory requirements, NABL/NABH guidelines, and company policies.

- Track operational KPIs including TAT, patient satisfaction, productivity, and service quality metrics.

- Supervise centre billing, cash collection, refunds, discounts, corporate billing, and expense control within approved budgets.

- Maintain accurate operational and patient records through designated systems and MIS tools.

- Handle patient and employee grievances, resolve operational issues,



and ensure timely escalation where required.

- Build and maintain strong relationships with referring doctors, corporate clients, and local stakeholders to support business growth.

- Lead, motivate, and develop centre teams to achieve operational and business objectives.

Desired Candidate Profile

- Graduate in any discipline; qualification in Hospital Administration/Healthcare Management preferred.

- 5-7 years of experience in centre operations, clinic management, diagnostics, hospitals, or healthcare service delivery.

- Strong understanding of healthcare operations, medical terminology, patient care processes, and diagnostic services.

- Proven experience in team management, customer service, and operational excellence.

- Good knowledge of billing processes, MIS reporting, inventory management, and compliance requirements.

- Excellent communication, problem-solving, stakeholder management, and interpersonal skills.

- Ability to work in a fast-paced patient-centric workplace and manage multiple priorities effectively.

Key Competencies

- Leadership &
- Team Management

- Customer/Patient Service Orientation

- Operational Planning &

- Execution

- Problem Solving &

- Decision Making

- Financial &

- Commercial Awareness

- Relationship Management

- Compliance &

- Quality Focus

📌 Center Manager (Kolkata)
🏢 Suraksha Diagnostics
📍 Kolkata