1. CATHLAB SERVICE SPECIALIST ENGINEER

Key Responsibilities:

1. Cathlab Service & Troubleshooting

• Perform troubleshooting, diagnostics and breakdown maintenance of multi-brand Cathlab systems.
- Identify and resolve hardware, electrical, electronic and system-related faults.
- Assess equipment condition and diagnose issues involving X-ray tubes, flat-panel detectors (FPD), generators and other critical subsystems.
- Perform preventive and corrective maintenance as per service requirements.
- Ensure equipment functionality and performance following repairs.

1. Installation & Technical Operations

• Handle Cathlab system dismantling, installation, relocation and commissioning activities.
- Conduct equipment inspection and technical evaluation.
- Coordinate with hospitals, vendors and technical teams during installation and service activities.
- Prepare technical service reports and maintain proper service documentation.

1. Technical Expertise & Support

• Provide advanced technical support for complex Cathlab breakdowns.
- Identify component-level repair possibilities wherever technically feasible.
- Support equipment assessment for refurbished Cathlab systems.
- Provide technical guidance and knowledge support to other service engineers.
- Maintain awareness of technical developments and service practices across different equipment brands.

1. Customer Relationship & Service Coordination

• Communicate professionally with hospital biomedical departments, radiology teams and other customer representatives.
- Provide timely updates on service activities and equipment status.
- Coordinate service visits, spare requirements and technical escalations.
- Maintain customer confidence through transparent and accountable service delivery.

Required Qualifications:

- Diploma / B.Tech in Electronics and Communication Engineering (ECE), Biomedical Engineering or Electrical and Electronics Engineering (EEE).

Experience & Technical Skills:

- Minimum 4 years of hands-on experience in Cathlab equipment servicing.
- Practical knowledge of multi-brand Cathlab systems.
- Strong troubleshooting skills in X-ray systems, generators, X-ray tubes and flat-panel detectors.
- Experience in Cathlab dismantling, installation and commissioning.
- Basic working knowledge of other radiology equipment such as CT, C-arm, X-ray and ultrasound systems will be an added advantage.
- Ability to independently handle field service activities and technical escalations.

Location & Mobility:

- Bengaluru-based position.
- Willingness to travel across Karnataka for customer service requirements.
- Flexibility to attend emergency breakdown calls when required.

What Medreli Offers:





- Competitive, market-leading compensation based on experience and technical expertise.
- Accommodation allowance.
- Travel allowance.
- Food allowance.
- Opportunity to work across multiple equipment brands and technologies.
- Opportunity to grow with an expanding medical equipment service organisation.

**2. SALES & SERVICE CORDINATOR CUM

PRODUCT EXPERT**

Key Responsibilities:

1. Sales & Lead Coordination

• Track, manage and update sales and service leads using Zoho CRM and Microsoft Excel.
- Follow up with prospective customers and understand their equipment requirements.
- Coordinate with the sales team to ensure timely lead updates and follow-ups.
- Maintain accurate customer information, enquiry details and opportunity status.
- Support quotation preparation, proposal coordination and sales documentation.

1. Customer Relationship Management

• Handle customer enquiries through phone calls, WhatsApp messages, emails and other communication channels.
- Understand customer requirements and direct them to the appropriate sales or technical team.
- Provide timely updates regarding enquiries, quotations, service requests and equipment availability.
- Build and maintain strong professional relationships with hospitals, diagnostic centres, doctors and biomedical departments.
- Ensure proper follow-up and a positive customer experience.

1. Service Coordination

• Coordinate service requests between customers and field service engineers.
- Track service complaints, engineer visits and pending service activities.
- Follow up on service progress and communicate updates to customers.
- Coordinate spare part requirements and service-related activities with the technical team.
- Maintain service records, customer details and relevant documentation.

1. Product Knowledge & Customer Communication

• Develop a good understanding of Medreli's products and services, particularly ultrasound and radiology equipment.
- Understand basic technical features and applications of medical equipment.
- Explain Medreli's products, service offerings, AMC and CMC solutions to customers.
- Coordinate with technical experts to clarify product-related queries.
- Support customer presentations and product demonstrations whenever required.

1.



Vendor & Internal Team Coordination

• Coordinate effectively with equipment vendors, suppliers, customers and service engineers.
- Maintain communication between different teams to ensure smooth business operations.
- Collect and organise equipment details, pricing information and technical documents.
- Ensure that relevant customer and business information is communicated to the concerned team members.

1. Conference & Marketing Support

• Accompany the team to medical conferences, exhibitions and customer meetings whenever required.
- Interact with doctors, radiologists and hospital representatives while representing Medreli.
- Support lead generation and customer engagement activities during events.
- Assist in preparing and sharing educational content through social media platforms.
- Support basic marketing communication and promotional activities.

Required Qualifications:

- B.Tech / Diploma in Biomedical Engineering (BME), Electronics and Communication Engineering (ECE) or Medical Electronics.

Experience

- 0–5 years of experience.
- Fresh graduates with good communication, coordination and learning abilities are welcome to apply.
- Experience in medical equipment sales, service coordination, customer support or healthcare-related operations will be an advantage.

Required Skills:

- Fluency in Kannada and English is essential.
- Good verbal and written communication skills.
- Basic technical understanding of medical equipment, particularly radiology equipment.
- Working knowledge of Microsoft Excel and Word.
- Familiarity with CRM software, preferably Zoho CRM, will be an advantage.
- Ability to manage customer enquiries and multiple follow-up activities.
- Basic understanding of social media platforms and educational content communication.
- Positive interpersonal skills and the ability to build professional relationships with customers, vendors and colleagues.

Location & Work Arrangement
- Bengaluru-based position.
- Work-from-home option available, subject to operational requirements.
- Willingness to accompany the team for customer visits, meetings and conferences whenever required.

What Medreli Offers:

•Competitive, best-in-class salary based on skills and suitability.

- Opportunity to work in both sales and medical equipment service operations.
- Exposure to medical equipment technologies and healthcare business operations.
- Opportunity to interact with doctors, hospitals, diagnostic centres and technical experts.
- Professional learning and career growth opportunities within a growing organisation.
- Supportive and collaborative working environmen

📌 Cathlab Service Engineer and Sales & Service Cordinator cum Product Expert (Bengaluru)
🏢 Medreli Solutions
📍 Bengaluru