Job Summary The Restaurant Captain manages the floor operations during shifts. They welcome guests, take specialized orders, guide the service team, and ensure that food and beverage presentation meets the establishment's high standards. The primary goal is to provide exceptional customer service and maximize sales.

Core Responsibilities & Duties

- Team Supervision: Guide, train, and supervise the day-to-day operations of waiters, stewards, and busboys. Assign stations and duties.
- Guest Relations: Welcome guests warmly, escort them to tables, present menus, and offer detailed descriptions of dishes, specials, and ingredients.
- Order Management: Take complex or VIP food and beverage orders accurately and pass them to the kitchen team (KOT generation).
- Upselling: Proactively suggest high-value menu items, appetizers, desserts, and pairing drinks to increase restaurant revenue.
- Quality Control: Check food and beverage presentation before it leaves the pantry/kitchen to ensure it meets quality standards.
- Billing & Settlement: Review the accuracy of final guest bills and handle payments (cash, card, or digital UPI apps like MobiKwik/GPay) efficiently.
- Complaint Handling:



Resolve guest complaints quickly and politely. Escalate major issues to the Restaurant Manager when necessary.
- Stock & Hygiene: Maintain strict standards of hygiene, cleanliness, and table layout (mise-en-place). Monitor restaurant inventory and cutlery stock.

Skills and Qualifications

- Experience: 2–4 years of experience as a steward or captain in a 3/5-star hotel or casual/fine-dining restaurant.
- Education: A Degree or Diploma in Hotel Management / Hospitality Services is highly preferred (or equivalent practical experience).
- Communication: Excellent verbal communication in English to interact comfortably with guests.
- Personality: Skilled appearance, grooming, highly energetic, and customer-first attitude.
- Technical Skills: Familiarity with Restaurant POS (Point of Sale) billing systems (e.g., Petpooja, IDS, ShawMan).

Benefits

- Salary based on skills and experience
- Free Food and Accommodation
- PF& ESI

contact - 97511 75559 share your cv - [email protected]

Work Location: In person

📌 Captain (Ekkatuthangal)
🏢 Layalee Grande Hotel
📍 Ekkatuthangal