Role: Trainer - Sales/Communication/Voice/Accent

Location: Hyderabad

Years of experience: 7 to 10 Years

Shift: Rotational

About the Role:

We are seeking a skilled and energetic Sales and Communication, Voice, Accent Trainer with extensive experience in communication coaching and corporate training. The ideal candidate will be responsible for enhancing the spoken and written English communication of customer service agents to meet international support standards, especially for US-based customers. The trainer should bring strong training methodologies, hands-on experience, and the ability to coach individuals and groups effectively.

Key Responsibilities:

- Conduct comprehensive communication training sessions covering verbal, written,

listening, and comprehension skills.

- Focus on grammar, sentence construction, phonics-based pronunciation, voice modulation, and accent neutralization training.
- Train agents in email etiquette, chat etiquette, and professional tone for written communication.
- Drive telephone skills, including call opening/closing, active listening, objection handling, and escalation management.
- Facilitate role plays, mock calls, and simulation exercises to build real-time conversation confidence.
- Identify training needs through call audits, feedback, and performance trends, and tailor content accordingly.
- Create, update, and maintain training content, assessments, and handouts as per business requirements.
- Develop and maintain training calendars, attendance records, and training effectiveness reports.
- Deliver refresher training for existing staff to continuously raise communication standards.




- Collaborate with Quality and Operations teams to identify underperformers and design improvement plans.
- Mentor and coach team members to build confidence and professional presence in customer interactions.
- Maintain high levels of engagement and energy during training sessions.

Key Requirements:

- 7 to 10 years of experience in communication training, preferably in BPO/KPO or MNC environments.
- Excellent command of English both spoken and written.
- Strong focuses on grammar correction, sentence structure, email writing, and professional vocabulary.
- Must have experience with US customer service processes and be comfortable with night shifts.
- Proven experience in handling escalation calls and guiding others on best practices.
- Ability to train groups of up to 20 agents in a batch.
- Exposure to international call center standards and quality metrics.
- Proficiency in using tools like MS Office, Google Workspace & call monitoring systems.
- Solid organizational, interpersonal, and presentation skills.
- Ability to motivate and energies teams to improve overall call quality and customer satisfaction.
- Must be able to work from office with rotational weekly offs and flexible schedules.
- Passionate about developing people and bringing measurable improvements.

Preferred Qualifications

- Bachelors or Master’s Degree in English, Communication or Training & Development.
- Certification in voice and accent training, train-the-trainer (TTT), or soft skills coaching is a plus.
- Familiarity with performance tracking tools, QA scorecards, and coaching frameworks.

📌 BPO Trainer - Sales and Communication, Voice and Accent (Telangana)
🏢 TETRAHED
📍 Telangana