BLACK BELT : Transformation / Continuous Improvement

LOCATION : Pune

EXPERIENCE : 8+years

QUALIFICATION

Certified Lean Six Sigma Black Belt with relevant transformation experience

Mandatory / Preferred Skill Sets

- Certified Black Belt in Lean Six Sigma.
- Should have led or mentored 2–3 Lean Six Sigma Black Belt projects.
- Good knowledge of process improvement tools and techniques.
- Excellent communication and presentation skills, with the ability to influence change and convey ideas and requirements to diverse stakeholders.
- Design Thinking certification will be an advantage.
- Ability to work under time pressure in a dynamic business environment and collaborate virtually with multiple stakeholders.

Role Overview

- Act as a change agent for transformation and process improvement initiatives, collaborating with customer and internal stakeholders to improve business metrics and outcomes.
- Deliver quantifiable business value aligned with client goals and build strong stakeholder relationships through effective governance.

Key Requirements

- Demonstrated experience in process improvement, with a strong understanding of Lean Six Sigma and Design Thinking concepts and the capability to lead complex transformation initiatives.
- Robust understanding of the BFSI and insurance domains, with the ability to improve process performance through operational efficiency, continuous improvement, and technology-enabled solutions.
- Experience defining customer journeys, mapping business processes, and proposing pragmatic alternatives that deliver measurable business impact.
- Experience delivering transformation projects using multiple levers, including Lean Six Sigma, robotic process automation, conversational AI, and analytics.
- Ability to lead multiple transformation projects simultaneously in a remote or distributed environment.
- Client-facing experience,



including identifying business challenges, deriving digital imperatives, and defining a digital roadmap.

Key Responsibilities

- Lead transformation and continuous improvement programs for customers.
- Facilitate Kaizen workshops to eliminate non-value-added activities, reduce cycle time, improve process efficiency, and support business excellence.
- Conduct quality campaigns to generate ideas and foster a culture of continuous improvement.
- Analyze key performance indicators using statistical methods and tools; evaluate defect data and develop corrective and preventive action plans using root cause analysis principles.
- Provide quality assurance and quality improvement support across multiple accounts.
- Collaborate with delivery teams to simplify and standardize processes, enhance customer experience, and build a strong pipeline of tactical automation and digital transformation opportunities.
- Regularly review operational delivery, particularly projects requiring immediate improvement, and drive corrective actions through hands-on involvement.
- Support new process transitions and ensure timely delivery against transition plans.
- Create reusable assets, including case studies and documented best practices.

Skills and Competencies

- Substantial quality and process improvement experience, with demonstrated capability to lead complex improvement initiatives.
- Certified Lean Six Sigma Black Belt.
- Should have led or mentored 2–3 Lean Six Sigma Black Belt projects.
- Strong knowledge of process improvement tools and techniques.
- Excellent communication and presentation skills, with the ability to influence change and convey ideas and requirements to diverse stakeholders.
- Design Thinking certification is an advantage.
- Ability to perform effectively under time pressure in a dynamic business environment and collaborate virtually with multiple stakeholders.

📌 Black Belt - Continuous Improvement (India)
🏢 Tata Consultancy Services
📍 India