Banquet Manager

20 Downtown | Churchgate, Mumbai

About 20 Downtown

20 Downtown is a premium heritage banquet in Churchgate, hosting weddings, corporate events and private celebrations. We’re known for our elegant architecture, warm hospitality and thoughtfully managed event experiences, from the first enquiry to the last guest leaving happy.

Our team works closely together to keep the venue guest-ready and deliver each event with care, consistency and attention to detail.

Role Description

We’re looking for a hands-on Banquet Manager to lead venue operations and take responsibility for end-to-end event execution at 20 Downtown.

You will manage one junior team member and the venue’s line staff, coordinate with external vendors and ensure that every event is planned and delivered smoothly. Your ownership will span operational preparation, staffing, setup, service, teardown and post-event follow-through.

This is a leadership role, not a support position. You will set clear expectations, delegate effectively, maintain standards and resolve on-ground issues while keeping the team aligned and the client experience at the centre.

What you will do

- Lead the operations team. Manage one junior team member and line staff, including housekeeping and service staff. Allocate responsibilities, prepare rosters and ensure adequate staffing for event and non-event days.
- Own end-to-end event execution. Receive and clarify the handover from sales, translate client requirements into an operational plan and oversee setup, service and teardown against agreed timelines.
- Brief and coordinate staff and vendors. Ensure everyone understands their responsibilities before an event. Coordinate catering, décor and other vendors,



and act as the primary on-ground authority during execution.
- Keep the venue guest-ready. Oversee cleanliness, lighting, air conditioning, furniture layouts, washrooms and guest-comfort essentials. Conduct readiness checks before walkthroughs and events, as well as on non-event days.
- Maintain operational standards. Ensure SOPs are understood and followed consistently. Uphold standards for punctuality, grooming, behaviour, service and professionalism, and address performance issues promptly.
- Manage upkeep and operational issues. Coordinate repairs and maintenance with the relevant staff or vendors. Resolve issues within your remit and escalate facility, staffing or service concerns early.
- Uphold hygiene and safety. Monitor hygiene across the venue and food-service areas, ensure staff follow safety protocols and report risks promptly.
- Coordinate client service and reporting. Work closely with the sales and client servicing team on event requirements and changes. Share readiness and staffing updates, contribute to post-event reviews and ensure agreed corrective actions are completed.

Skills & Requirements

- 3–6 years of experience in banquet operations, hospitality or venue management
- Experience leading teams and supervising event execution
- Hands-on experience managing service and housekeeping staff
- Strong delegation, planning and on-ground problem-solving skills
- Ability to maintain standards and address staff performance fairly and firmly
- Explicit communication and effective coordination with colleagues and vendors
- Calm judgment under pressure and ownership without constant supervision
- Willingness to work weekends, late nights and event-driven schedules

Apply here

Please email your CV to [email protected].

📌 Banquet Manager (Mumbai)
🏢 20 Downtown
📍 Mumbai