Job Summary The Audit and Compliance Analyst ensures that Charter’s collection activities, business processes, and data-handling practices comply with client requirements, internal policies, and applicable regulations. The role involves conducting audits, identifying risks, documenting findings, monitoring corrective actions, and preparing reports using advanced Excel and AI tools.

Key Responsibilities

- Audits and Compliance Checks
- Conduct audits of customer accounts, call recordings, documentation, and payment arrangements against client requirements.
- Review business processes to identify errors, compliance gaps, and improvement areas.
- Verify the proper handling of hardship, disputes, vulnerable customers, and privacy matters.
- Check system access, data handling, and information security practices.
- Document audit findings, assess risks, and recommend corrective actions.
- Follow up with relevant teams to ensure corrective actions are completed and verified.
- Compliance Support and Documentation
- Maintain accurate audit records, compliance documents, and supporting evidence.
- Assist in investigating compliance breaches and preparing investigation reports.
- Prepare and maintain audit reports, policies, procedures, and related documentation.
- Update internal policies and procedures based on client and regulatory changes.
- Prepare supporting documents for client audits and compliance reviews.
- Assist with compliance training and maintain training records.
- Reporting and Data Analysis
- Prepare weekly and monthly audit reports and management dashboards.
- Analyse audit results, identify recurring issues, and recommend improvements.
- Use advanced Excel, formulas, Pivot Tables,



and lookup functions for data analysis and reporting.
- Maintain audit trackers, performance reports, and compliance records.
- Present audit findings, trends, and recommendations to management.
- Technology and AI Tools
- Use AI tools to support audit documentation, data analysis, and report preparation.
- Identify opportunities to automate repetitive audit and reporting tasks.
- Ensure accuracy, confidentiality, and data security when using AI tools.
- Stay updated on AI tools and technologies to improve audit efficiency.

Qualifications and Requirements

- Graduate in any discipline. A qualification in Law, Commerce, Finance, or Compliance will be an advantage.
- Minimum 3–4 years of audit experience in any industry, including Internal Audit, External Audit, Process Audit, Operational Audit, or Compliance Audit.
- Advanced Excel knowledge, including formulas, Pivot Tables, VLOOKUP/XLOOKUP, data analysis, and reporting.
- Strong documentation skills and the ability to prepare accurate audit reports.
- Practical knowledge of AI tools such as ChatGPT, Copilot, or similar applications.
- Knowledge of Australian collections and privacy requirements, including ACCC/ASIC Debt Collection Guidelines and the Privacy Act, will be an advantage.
- Basic understanding of data protection and information security practices.
- Strong analytical, problem-solving, and critical-thinking skills.
- Excellent written and spoken English communication skills.
- High attention to detail, objectivity, and sound judgement.
- Positive working knowledge of Microsoft Word and Outlook.
- Willingness to work in shifts aligned with Australian business hours

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📌 Audit and Compliance Analyst (Kochi)
🏢 Charter
📍 Kochi