Job Title: Manager – Astrologer Operations & Network Management

Company: Divinelane

Location: Kolkata

Compensation: Upto Rs 45k per month.

Employment Type: Full-time

Department: Astro Ops

About Divinelane

Divinelane is a contemporary spiritual-tech platform dedicated to bridging the gap between authentic Vedic wisdom and contemporary seekers. We connect thousands of users daily with trusted, verified spiritual consultants and astrologers across the globe. As we scale our network, we are looking for an empathetic, operations-driven leader to manage, engage, and scale our core supply—our astrologers.

Role Overview

As the Manager for Astrologers, you will act as the operational backbone of Divinelane’s astrologer community. Your primary responsibility will be overseeing the end-to-end lifecycle of astrologers on our platform—ranging from supply onboarding and roster scheduling to performance optimization, dispute resolution, and retention.

You will not provide astrological consultations; instead, you will serve as a seasoned operational and people manager who understands the unique nuances, sensitivities, and working styles of astrologers, ensuring high platform compliance, availability, and customer satisfaction.

Key Responsibilities

- Network &

• Supply Operations:
- Manage daily astrologer schedules, shifts, platform uptime, and supply allocation to meet dynamic user demand.
- Oversee smooth onboarding, platform training, and offboarding processes.
- Performance &

- Quality Management:
- Track and improve key operational metrics such as Repeat Rates, Consultation Quality, Customer Satisfaction (CSAT/NPS), Wait Times, and Call/Chat Drop Rates.
- Audit consultation quality and ensure strict adherence to platform code of conduct, ethics, and standard operating procedures (SOPs).
- Engagement &
- Retention:
- Act as the primary point of contact for platform astrologers; build trust, address grievances, resolve payout discrepancies, and maintain high morale.
- Design and implement incentive programs, recognition schemes,



and engagement initiatives to minimize churn among top-performing astrologers.
- Conflict Resolution &
- Compliance:
- Handle escalations regarding customer-astrologer disputes, policy breaches, or quality complaints diplomatically and objectively.
- Ensure astrologers adhere strictly to Divinelane’s anti-misguidance, privacy, and non-circumvention policies.
- Cross-Functional Collaboration:
- Partner with the Product, Tech, and Marketing teams to communicate platform feedback, suggest feature improvements for the astrologer portal/app, and align supply with promotional campaigns.

Candidate Profile & Requirements

Critical Must-Haves (Non-Negotiable):

1. Prior Astrologer Management Experience: You must have at least 2–4 years of direct experience managing a network/pool of astrologers within an AstroTech, Spiritual-Tech, or related consulting marketplace (e.g., managing supply/fleet in companies like AstroTalk, GaneshaSpeaks, InstaAstro, Bodhi, Gurucool, etc.).
2. Non-Practitioner Role: You must NOT be an astrologer. We are seeking a pure-play operations and people manager who brings an objective, business-driven, and process-oriented mindset. Candidates who actively practice astrology or offer consultations will not be considered.

Other Qualifications

- Total Experience: 2–7 years in Operations, Partner Management, Supply Operations, or Vendor Management.
- Empathetic Communication: High emotional intelligence (EQ) and cultural sensitivity, with the ability to manage traditional practitioners diplomatically.
- Data-Driven: Proficiency in Excel/Google Sheets, CRM tools, and operational dashboards to extract insights and drive supply efficiency.
- Problem-Solving: Proven track record of handling high-friction conflict resolution and managing distributed/remote gig workers or freelance consultants.

What We Offer

- Competitive CTC and performance-based bonuses.
- High-impact leadership role in one of the fastest-growing sectors in the consumer-tech space.
- Open, collaborative culture with opportunities for rapid career advancement.
- Comprehensive health and wellness benefits.

📌 Astrologer - Manager (Jaipur)
🏢 Divinelane
📍 Jaipur