Associate Principal - Resource Management/Workforce Management
Overview
Own the day-to-day delivery operations and workforce deployment engine for assigned portfolios, ensuring the right talent is available, deployed and optimally utilised against business demand while maintaining accurate workforce visibility and operational discipline.
Key responsibilities
1. Demand Management
- Capture and validate project / portfolio demand.
- Ensure all demand is recorded in the central demand system.
- Validate role family, level, skills, start date, duration and demand confidence.
- Maintain demand ageing and escalation mechanisms.
- Partner with Portfolio Owners to improve demand forecasting.
2. Capacity & Deployment
- Maintain real-time visibility of available, deployed, upcoming and underutilised talent.
- Match available talent to approved demand based on skill, level, location and timing.
- Drive internal mobility and redeployment before external hiring.
- Track deployment commitments and joining / release dates.
- Resolve deployment bottlenecks with relevant stakeholders.
3. Utilization Management
- Monitor billable utilisation and non-billable capacity.
- Identify upcoming bench / underutilisation risks.
- Create action plans with L&D; for employees approaching or entering the bench.
- Track ageing of unallocated resources.
4. Workforce Planning
- Support monthly / quarterly workforce planning for assigned portfolios.
- Translate revenue plans into capacity requirements.
- Identify skill and level gaps.
- Provide net-recent hiring requirements to the central RM / TA process.
- Track forecast versus actual demand.
5. Cross-functional coordination
- Work closely with Portfolio Owners, BU Heads, TA, L&D; and HR.
- Coordinate internal movements, promotions, rotations and redeployments.
- Partner with L&D; on reskilling opportunities for identified capability gaps.
- Ensure TA receives validated and prioritised hiring requirements.
6. Delivery Operations Governance
- Own weekly operating reviews for assigned portfolios.
- Maintain dashboards covering demand, capacity, utilisation, deployment and hiring.
- Identify risks and drive closure of operational actions.
- Establish standard operating procedures and ensure adherence.
7. Reporting
- Maintain high data accuracy across workforce and demand systems.
- Analyse trends in utilisation, demand, capacity and attrition.
- Develop early-warning indicators for capacity and deployment risks.
- Use data to recommend interventions rather than simply report status.