Assistant CRM (Aluva)

Assistant CRM (Aluva)

09 Nov
|
Sree Gokulam Motors u0026 Services
|
Aluva

09 Nov

Sree Gokulam Motors u0026 Services

Aluva

Key Responsibilities

- Handle customer calls and service-related enquiries.

- Follow up with customers regarding vehicle servicing, appointments and service reminders.

- Coordinate with Service Advisors and the Service Team.

- Conduct post-service customer feedback calls.

- Handle customer complaints and escalate issues to the concerned department.

- Maintain customer records and update CRM data.

- Ensure timely follow-ups and improve customer satisfaction.

- Support the CRM team in daily operations and reporting.

Requirements:

- Any Degree / Diploma.

- 0–2 years of experience in CRM or customer service.

- Positive communication and telephone handling skills.

- Basic computer knowledge (MS Office / CRM software).

- Customer-focused attitude and good interpersonal skills.

Pay: From ₹16,000.00 per month

Benefits

- Paid sick time

- Paid time off

- Provident Fund

Work Location: In person

📌 Assistant CRM (Aluva)
🏢 Sree Gokulam Motors u0026 Services
📍 Aluva

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