Assistant Branch Manager (ABM) Security Services

Department: Operations

Designation: Assistant Branch Manager (ABM)

Industry: Security Services / Facility Management

Reporting To: Branch Manager (BM) / Regional Manager

Location: As per branch requirement

- Job Purpose To assist the Branch Manager in managing day-to-day security operations, ensuring effective deployment and supervision of security personnel, maintaining client relationships, achieving operational targets, and ensuring compliance with company policies and statutory requirements.
- Key Responsibilities

A. Operations Management

- Supervise day-to-day security operations across various client locations.
- Ensure timely deployment of Security Guards, Supervisors and Security Officers as per client requirements.
- Monitor attendance, punctuality, discipline and grooming of security personnel.
- Conduct regular site inspections and surprise visits to ensure quality of services.
- Ensure proper implementation of SOPs, post orders and client-specific security instructions.
- Address operational issues and ensure timely resolution of client complaints.

B. Recruitment & Manpower Management

- Coordinate with HR and recruitment teams for timely fulfilment of manpower requirements.
- Ensure availability of relievers and maintain adequate manpower backup.
- Monitor absenteeism, attrition and manpower shortages.
- Ensure proper induction, training, briefing and uniform compliance of deployed personnel.

C. Client Relationship Management

- Maintain regular coordination with clients and site representatives.
- Attend client meetings and address service-related concerns.




- Ensure client satisfaction and retention.
- Identify opportunities for additional manpower deployment and business expansion.

D. Billing & Commercial Coordination

- Coordinate with the billing team for timely submission of invoices.
- Verify deployment records, attendance and supporting documents for billing.
- Follow up with clients for outstanding payments in coordination with the Branch Manager.
- Monitor operational costs and ensure cost-effective manpower deployment.

E. Statutory & Compliance

- Ensure compliance with applicable labour laws, Minimum Wages, PF, ESIC, Bonus, Gratuity and other statutory requirements.
- Ensure proper maintenance of attendance registers, deployment records and other statutory documents.
- Coordinate for PSARA compliance and other applicable regulatory requirements.
- Ensure timely submission of operational and compliance reports.

F. Reporting & Administration

- Submit daily, weekly and monthly operational reports to the Branch Manager.
- Monitor manpower strength, vacancies, attrition and client-wise deployment.
- Maintain discipline and ensure adherence to BIS policies and procedures.
- Support the Branch Manager in achieving branch operational and business objectives.

3. Key Performance Indicators (KPIs)
1.



Timely fulfilment of manpower requirements.
2. Reduction in absenteeism and attrition.
3. Client satisfaction and retention.
4. Quality of security services and site inspection compliance.
5. Timely billing and collection coordination.
6. Statutory and operational compliance.
7. Reduction in client complaints and service escalations.
8. Achievement of manpower deployment and branch growth targets.

4. Qualification & Experience
- Graduate in any discipline; candidates with Defence or Police backgrounds will be preferred.
- 5–8 years of experience in the Security Services / Facility Management industry.
- Experience in handling multiple client sites and a large security workforce.
- Retired JCOs from the Indian Army, Navy, Air Force or equivalent Police/Paramilitary personnel may also be considered.

5. Required Skills
- Solid leadership and manpower management skills.
- Excellent communication and client-handling abilities.
- Knowledge of security operations and statutory compliance.
- Problem-solving and decision-making capabilities.
- Proficiency in MS Office, email and operational reporting.
- Ability to work under pressure and manage multiple sites.
- - Forward CV at [email protected]

Role: Security Services - Other, Industry Type: Law Enforcement / Security Services, Department: Security Services, Employment Type: Full Time, Permanent Role Category: Security Services - Other Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Physical SecuritySecurity Operations

📌 Assistant Branch Manager- Aurangabad/Nashik/Pune
🏢 BOMBAY INTELLIGENCE SECURITY (BIS)
📍 Nashik