- Lead a team of Relationship Managers/Revenue Leads to strategize and drive revenue metrics in the designated territory.
- Drive line sales through various means from existing OYO clients
- Help generate revenue by driving occupancy and ensuring availability of sellable rooms
- Ensure collection of accounts receivable/outstanding amount from clients/accounts
- Maintain and review monthly sales tracker of accounts and targets
- Share regular feedback on market conditions, trends, competition, pricing and other factors influencing on ground business
- Manage assigned portfolio of owners of the hub and prevent churn by solving partner issues proactively
- Ensure cluster performance of Cx metrics against target, especially driving guest experience performance for bottom properties in the cluster
- Manage daily operations of various hotels and ensure adherence to all OYO operational procedures and guidelines
- Ensure quality standards to promote repeat business. Implement and lead new initiatives at property to maintain great guest experience.
- Resolve issues arising between property owners, customers & internal team
- Ability to frequently travel on ground and generate create a healthy property funnel
- Cross-functional approach through coordination with multiple teams across organization.
- Create an exuberant property owner relationship to build on referral network
Yes
- Ensuring occupancy (URNs) month on month
- Prepaid (PP) realization
- Pay at Hotel (PAH) realization
- Ensuring daily availability of Sellable rooms (DSRN)
Factors Influencing Hiring Decision
- 7 - 8 years of overall experience in sales & operations
- Min 3-4 years of experience in a people manager capacity
- Experience in Hotel Industry would be an added advantage
- Ready to travel as and when required and willingness to work on field.