Application Engineer (Graduate Engineering Trainee)

Location: Chennai, Tamil Nadu

Team: Customer Success

Experience: Freshers or candidates with less than 1 year of experience

Joining: Immediate

Employment type: Full-time

About the roleWe’re looking for an enthusiastic Graduate Engineering Trainee to join our Customer Success Team. In this role, you’ll help customers use SOLIDWORKS and related products effectively by providing technical support, training, and implementation assistance.

This opportunity is suited to candidates with a mechanical design or engineering background who enjoy solving problems and working with customers.

What you’ll do

- Provide technical support for SOLIDWORKS and related products, including Simulation and PDM.
- Respond to customer questions, troubleshoot issues, and recommend suitable solutions.
- Train customers and assist with product implementation, remotely and at customer sites.
- Visit customers in the assigned territory to provide support, deliver training, and understand how they use the products.
- Help customers identify relevant SOLIDWORKS products and ways to improve their design workflows.
- Create technical articles and record software demonstration videos for knowledge sharing.
- Document customer interactions and support activities in the CRM and helpdesk system.




- Work with internal teams to support customer requirements and improve customer satisfaction.

What we’re looking for
- B.E./B.Tech in Mechanical Engineering, Automobile Engineering, or a related discipline.
- Fresher or less than 1 year of professional experience.
- A mechanical design background and an interest in CAD and engineering products.
- Robust verbal, written, and listening skills.
- Good troubleshooting and problem-solving ability.
- Willingness and flexibility to travel to customer locations.
- Basic familiarity with SOLIDWORKS is preferred; experience with Simulation or PDM is an advantage.

- SOLIDWORKS certification, such as CSWP or CSWE, is a plus.
- A valid driving licence and access to reliable transportation are preferred for customer visits.

Work details
- Work mode: Remote and on-site, depending on customer and business needs.
- Work schedule: Monday to Saturday, 9:00 a.m. to 5:00 p.m.; Saturday working frequency may vary by month.
- Compensation and benefits: Base salary, health insurance, incentives, fuel expense, and annual leave.

How to applyInterested candidates can apply with their updated CV. Immediate joiners are preferred.

For applications or referrals, contact [email protected].

📌 Application Engineer (Customer Success - SOLIDWORKS) (Chennai)
🏢 Conceptia Technologies
📍 Chennai