Company Description Five Elements Hotels is a hospitality brand committed to delivering a comfortable, up-to-date, and welcoming experience for guests. Located in Gurugram, the hotel focuses on high service standards, operational efficiency, and a clean, safe environment. Team members are encouraged to collaborate, support one another, and contribute to a positive guest experience.

The work culture values professionalism, reliability, and respect for colleagues and guests. Individuals joining Five Elements Hotels can expect opportunities to learn, grow, and develop skills across different areas of hotel operations.

Role Description This is a full-time, on-site role based at Five Elements Hotels in Gurugram, covering “all staff” positions across key hotel functions such as front office, housekeeping, food and beverage service, and basic guest support. Team members will assist guests with check-in and check-out, respond to inquiries, and provide accurate information about hotel services and local amenities. Daily responsibilities may include maintaining cleanliness and order in guest rooms and public areas, supporting restaurant or café service, and ensuring that safety and hygiene standards are followed.

Staff will coordinate with colleagues and supervisors to handle guest requests, resolve minor issues promptly,



and contribute to smooth daily operations. Flexibility to work shifts, weekends, and holidays is expected, along with a professional, guest-focused attitude at all times.

Qualifications

- Strong customer service and guest relations abilities, including polite communication, active listening, and a helpful attitude.
- Basic organizational and time-management skills to handle multiple tasks, follow schedules, and meet daily operational requirements.
- Attention to detail and reliability in maintaining cleanliness, safety, and hygiene standards in all assigned areas.
- Ability to work effectively in a team-based environment, support colleagues, and follow instructions from supervisors.
- Comfort with on-site work in a hotel setting, including standing for extended periods and working in rotating shifts.
- Minimum educational background at high school level or equivalent; prior experience in hospitality or customer-facing roles is an advantage but not always required.
- Basic English communication skills; knowledge of additional local languages is beneficial.
- Professional appearance and conduct, with a commitment to fairness, respect, and non-discriminatory behavior toward all guests and team members.

📌 All staff (Gurugram)
🏢 Five Elements Hotels
📍 Gurugram