Role

National Account Manager

Band

M2

Location

Mumbai

Job Purpose

- To manage the National customer relationship for Mumbai HQ accounts - Build Relationship with the Key Buying centre ( C- Levels) to influence deals Nationally - Drive profitable revenue growth - Deliver the best in class customer experience to our customers - Ring fencing customer base, acquiring new customers.
- Increased market share from integrated product, service, mobile solution offerings, and fixed data product, WAN, LAN, SIP, WiFi, Data centre, IOT etc

Key Result Areas/Accountabilities

Revenue and New business - Deliver Revenue / TCV growth target in line with the DB - Create opportunities for participation in Large deals - C – Level Customer stakeholder engagement and escalation contact for all customer experience - Engagement with various stakeholders to deliver the revenue growth for strategic accounts - Create opportunities with focus on products as IPVPN, Cloud & Hosting, SD- WAN, MPLS, IOT, Fixed Voice, Mobility, etc - Drive Digital Workshops with cross functional teams of customer Engagement - Own multi touch points and engagements in Customer organisation and internally - Expand the buying centre and engage with multiple contacts ( not limiting to Procurement, IT, Admin) - Engage cross functionally to deliver a quality experience to the Customer - Manage virtual teams including delivery, solution, service,



collections - Ensure governance of QBR’s and other reviews with customer - Develop deep understanding of the customer telecom spend and our Share of Wallet (SOW). Process Management - Build discipline of usage of internal tools like 1SF/ ESMS as appropriate and maintain forecast accuracy - Adherence of sales processes including tariff approvals, Bid management, order management, A/c enlistment etc.

- Ensure correct forecasting and commits as per DB target - Maintain at least 4X funnel (X being DB Target)

Core Competencies, Knowledge, Experience

Competencies - Experience in managing global and a track record of global accounts/ enterprise solution selling - Experience in complex change management and operating in a matrix, fast moving and technical workplace.

- Experience in working in multi-cultural environment ability to manage an international and distributed team.
- Team player, strong influence and relationship management skills, customer centric.
- Strong communication and decision making skills– ability to balance conflicting interests and ability to lead in a high-growth, high-uncertainty environments Knowledge - Good knowledge of mobility, fixed and other communication technologies, technical sales background preferable.
- Preferably worked with IT/ ITES/ BPO organizations Learning - To learn new products and services so as to be updated with the Customer needs and market trends - Apply the learning in own Customer scenario

Must have technical / professional qualifications

- MBA with Engineering background - Sales and cross functional work Experience of more than 8+Years Strong Leadership Skills

📌 AGM - National Accounts (Mumbai)
🏢 Vodafone Idea
📍 Mumbai