Company Description Viva Digitally is a unified communications and connectivity provider. The company delivers affordable, cutting-edge voice, data, and connectivity solutions that support digital transformation for enterprises of all sizes. Its portfolio includes AI voicebots and chatbots, cloud contact centers, Microsoft Teams and Zoom telephony, cloud telephony, SD-WAN services, and high-speed internet solutions tailored to quick-changing digital demands.

Viva Digitally focuses on digital inclusion, reliability, and seamless integration across voice, video, chat, and data to keep businesses securely connected. Guided by integrity and customer-centric values, the team works closely with clients to simplify operations and deliver unified solutions that maximize efficiency and support long-term success.

Role Description : As a 2nd Line Support Engineer, you will:





✅ Troubleshoot escalated VoIP faults and configuration queries

✅ Analyse SIP call traces to find the root cause fast

✅ Support our cloud-hosted telephony partners with provisioning and onboarding

✅ Work with Cisco, Yealink, Grandstream, and Poly products

You'll bring

? 2+ years of experience with SIP, RTP, and VoIP protocols

? Strong troubleshooting and communication skills

? A team-player attitude and a hunger to keep learning

If you want a role you can grow beyond its , we'd love to hear from you.

? Message me directly or Email [email protected]

? Location: India / chennai / or any other cities

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📌 2nd Line VoIP Support Engineer (Chennai)
🏢 VIVA Digitally
📍 Chennai