We are looking for an experienced, smart, confident and highly capable Hospital Operations Manager to independently oversee the overall day-to-day operations and administration of our 40–50 bedded multispeciality hospital.

The ideal candidate must have previous experience managing a hospital or nursing home of similar size, with a strong understanding of hospital administration, accounts, financial management, patient handling, staff supervision, business development and operational management.

We need a dynamic individual who can take responsibility for the smooth functioning of all hospital departments, manage financial and administrative operations, improve patient satisfaction and contribute towards the growth and development of the hospital.

This is a senior management position requiring leadership, practical knowledge, excellent communication skills, financial understanding and the ability to take independent responsibility.

Key Responsibilities

1. Overall Hospital Management & Operations

- Take overall responsibility for the daily functioning of the hospital.

- Supervise and coordinate all departments, including OPD, IPD, Emergency, Laboratory, Radiology, Reception, Billing .

- Ensure smooth coordination between doctors, nurses, technicians, administrative staff and other employees.

- Identify operational problems and take immediate corrective action.

- Ensure that all departments function efficiently and maintain proper discipline.

- Report daily operational updates directly to hospital management.

2. Accounts, Finance & Financial Management

- Independently supervise and monitor the hospital's day-to-day financial activities.

- Have strong practical knowledge of accounting, bookkeeping, cash management, billing and financial reporting.

- Monitor daily OPD, IPD, OT, pharmacy, laboratory and radiology collections.

- Verify daily cash collection, online payments, UPI transactions and bank deposits.

- Monitor patient billing, advances, refunds, discounts and outstanding dues.

- Maintain income and expenditure records and prepare daily, weekly and monthly financial statements.

- Monitor hospital expenses, purchases, petty cash and operational costs.

3. Patient Handling, Counselling & Public Relations

- Personally handle important patients and their attendants whenever required.





- Communicate confidently and professionally with patients and their families.

- Counsel patients and attendants regarding hospital facilities, admission procedures, billing, packages and administrative matters.

- Handle patient complaints, dissatisfaction and difficult situations calmly and intelligently.

- Ensure a positive patient experience and improve patient satisfaction.

- Build trust and maintain good relationships with patients, attendants and visitors.

- Coordinate with doctors for patient-related administrative concerns without interfering in clinical decisions.

4. Business Development & Hospital Growth

- Actively work towards increasing hospital patient footfall and overall revenue.

- Develop professional relationships with local doctors, clinics, nursing homes, referral networks and healthcare professionals.

- Promote hospital services and facilities in the surrounding areas.

- Explore opportunities for insurance and TPA empanelment and corporate tie-ups.

- Identify opportunities to increase OPD, IPD, diagnostic and procedural services.

- Develop strategies to attract new patients and improve patient retention.

- Represent the hospital confidently in meetings, professional interactions and community outreach activities.

- Take initiatives to improve the hospital's reputation and market presence.

5. Insurance, Billing & TPA Management

- Supervise cashless patient coordination and insurance-related administrative processes.

- Coordinate with insurance companies, TPAs and corporate clients.

- Monitor pre-authorisation, claim documentation, query resolution and discharge billing.

- Minimise billing errors, claim rejections and unnecessary delays.

- Ensure proper documentation and timely submission of insurance claims.

6. Quality Management & NABH Compliance

- Coordinate with the quality department for maintaining hospital standards.

- Ensure implementation of hospital policies, administrative SOPs and quality protocols.

- Monitor patient feedback,



complaints and corrective actions.

- Coordinate with department heads for NABH-related administrative documentation and audits.

- Ensure cleanliness, safety, discipline and proper maintenance of hospital premises.

Required Qualifications & Experience

- MBA in Hospital Administration / Healthcare Management / Business Administration preferred.

- B.Com / M.Com / MBA Finance or equivalent accounting knowledge will be an advantage.

- Minimum 2-5 years of relevant experience in hospital administration or operations management.

- Previous experience as a Hospital Manager, Hospital Administrator or Operations Manager in a 30–100 bedded multispeciality hospital or nursing home is strongly preferred.

- Practical knowledge of hospital accounting, billing, cash handling, revenue monitoring and financial reporting.

- Good knowledge of MS Excel, accounting software, hospital management software and computer operations.

- Experience in insurance, TPA and cashless hospital operations will be an advantage.

Personal Qualities We Are Looking For

- Highly confident, smart, proactive and result-oriented personality.

- Excellent communication, interpersonal and public-relations skills.

- Solid leadership and staff-management capabilities.

- Bold enough to communicate, negotiate and handle difficult situations.

- Capable of attracting patients and building professional relationships.

- Financially intelligent with good accounting and analytical skills.

- Ability to take decisions, solve problems and handle multiple responsibilities.

- Honest, disciplined, responsible and professionally mature.

- Willingness to take complete ownership of hospital operations.

Job Type: Full-time, On-site

Location: New Life Line Nursing Home & Maternity Centre

Salary: Negotiable – based on experience and suitability.

Preference: Candidates who have previously managed a similar-sized hospital or nursing home and can independently handle both hospital operations and financial management.

Interested candidates are requested to submit their updated CV mentioning their previous hospital experience, bed capacity managed, departments supervised and financial/accounting responsibilities handled.

Pay: ₹14,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Manager cum Accountant (Hazaribagh)
🏢 New Life Line Nursing Home
📍 Hazaribagh