JOB DESCRIPTION

Quality Check Officer (Healthcare Operations)

Company: MedVek Healthcare Networks

Unit of: Kryzara Global Private Limited

Department: Quality Control / Operations

Position: Quality Check Officer

Experience: Minimum 6 Months

Job Location: Visakhapatnam, Andhra Pradesh

Employment Type: Full time

1. Job Summary

MedVek Healthcare Networks is looking for a responsible and detail-oriented Quality Check Officer to monitor, evaluate, and maintain the quality of healthcare services provided through our platform and offline operations.

The candidate will be responsible for ensuring that healthcare professionals, service providers, patient interactions, documentation, and service delivery meet the company's quality standards and operational guidelines.

2. Key Responsibilities

A. Healthcare Service Quality

- Monitor the quality of services provided by doctors, nurses, dentists, veterinary professionals, physiotherapists, and other healthcare service providers.

- Verify whether services are delivered according to company protocols and guidelines.

- Conduct regular quality checks on completed patient bookings and service requests.

- Ensure timely service delivery and qualified behaviour by healthcare professionals.

B. Patient Feedback & Grievance Monitoring

- Collect and analyse patient feedback after service completion.

- Follow up with patients regarding service satisfaction.

- Identify service-related complaints and coordinate with the concerned departments for resolution.

- Maintain records of patient complaints, feedback, and corrective actions.

C. Documentation & Verification

- Verify service records,



patient booking details, visit reports, and service completion updates.

- Check the accuracy of healthcare professionals' profiles and submitted documents.

- Maintain daily quality reports and documentation.

- Identify discrepancies and report them to the reporting manager.

D. App & Operational Quality

- Monitor MedVek application booking processes and service updates.

- Identify technical issues, incorrect information, and operational errors.

- Coordinate with the technical team for application-related issues.

- Ensure accurate communication between patients, healthcare professionals, and internal teams.

E. Reporting & Coordination

- Prepare daily, weekly, and monthly quality reports.

- Coordinate with HR, Operations, Technical, and Grievance departments.

- Recommend improvements in service quality and operational procedures.

- Escalate serious quality concerns to the management.

3. Required Skills & Knowledge

- Minimum 6 months of experience in Quality Check, Quality Assurance, Healthcare Operations, or a related field.

- Basic understanding of healthcare services and patient care processes.

- Good communication and interpersonal skills.

- Knowledge of MS Excel, MS Word, Google Sheets, and basic reporting.





- Ability to identify errors and discrepancies.

- Strong observation and analytical skills.

- Patient feedback handling and complaint management.

- Basic knowledge of healthcare documentation and confidentiality.

- Ability to coordinate with multiple departments.

4. Preferred Qualifications

- Any Bachelor's Degree.

- Candidates with healthcare, hospital administration, life sciences, or healthcare operations backgrounds are preferred.

- Experience in healthcare startups, hospitals, clinics, or healthcare service platforms will be an added advantage.

5. Key Performance Indicators (KPIs)

- Accuracy of quality verification.

- Patient satisfaction and feedback ratings.

- Timely identification and escalation of service issues.

- Completion of daily quality reports.

- Reduction in repeated service complaints.

- Compliance with company quality standards.

- Timely closure and follow-up of quality issues.

6. Reporting Structure

Reports To: Quality Manager / Operations Manager / Management

Coordinates With: HR, Operations, Technical Team, Grievance Team, Healthcare Professionals, and Patient Support Team.

7. Expected Candidate Profile

We are looking for a proactive, responsible, and organised individual who can maintain service quality, identify operational gaps, communicate effectively, and contribute to improving the overall patient experience at MedVek Healthcare Networks.

Company: MedVek Healthcare Networks

Building Better Healthcare Through Quality Services.

Work Location: In person

📌 Quality Check Officer (Visakhapatnam)
🏢 MedVek
📍 Visakhapatnam