- Welcome guests warmly and professionally.
- Assist guests upon arrival.
- Create a positive first impression of the hotel.
2. Check-in and Check-out
- Handle guest check-in and check-out procedures.
- Verify guest identification and booking details.
- Issue room keys or key cards.
- Prepare bills and process payments.
3. Reservation Management
- Handle room bookings and cancellations.
- Answer enquiries about room availability and rates.
- Manage reservations through phone, email, and online platforms.
4. Guest Assistance
- Answer guest questions and provide hotel information.
- Assist with special requests.
- Provide information about hotel facilities and nearby attractions.
5. Telephone Handling
- Answer incoming phone calls professionally.
- Transfer calls to the appropriate departments.
- Take messages and communicate them to guests or staff.
6. Complaint Handling
- Listen to guest complaints patiently.
- Resolve guest problems politely and efficiently.
- Inform the manager when necessary.
7. Coordination with Other Departments
- Coordinate with housekeeping regarding room status.
- Inform maintenance about room problems.
- Communicate with the food and beverage department when required.
8. Billing and Cash Handling
- Prepare guest invoices.
- Handle cash, card, and digital payments.
- Maintain accurate payment records.
9. Record Keeping
- Maintain guest registration records.
- Update reservation details.
- Maintain daily reports and front desk records.
- Ensure guest information remains confidential.
10. Professional Appearance and Behaviour
- Maintain a neat and qualified appearance.
- Communicate politely with guests.
- Maintain discipline and punctuality.
- Provide excellent hospitality service.
Important Skills Required
- Good communication skills.
- Basic computer knowledge.
- Knowledge of hotel reservation systems.
- Customer service skills.
- Problem-solving ability.
- English and local language communication.
- Patience and a positive attitude.
- Teamwork and time management.
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Food provided
- Paid time off
Work Location: In person
📌 Hotel Receptionist (India)
🏢 VOXTON INN HOTEL
📍 India
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