We are looking for an experienced and responsible Team Leader/Supervisor to manage a team of BPO executives and ensure smooth day-to-day operations.
Key Responsibilities:
- Manage, guide, and motivate the team.
- Monitor daily targets and team performance.
- Ensure quality and productivity standards are met.
- Handle customer escalations and team-related issues.
- Conduct team meetings and provide regular feedback.
- Prepare daily and monthly performance reports.
- Coordinate with management and HR.
Requirements:
- Graduate in any discipline.
- 2–4 years of experience in BPO operations.
- 1–2 years of team handling experience.
- Positive communication and leadership skills.
- Basic knowledge of MS Excel and reporting.
- Ability to achieve targets and manage a team effectively.
Job Type: Full-time
Pay: ₹10,000.00 - ₹41,000.00 per month
Work Location: In person
📌 Team Leader/Supervisor - BPO (India)
🏢 Stellar PS Partners
📍 India
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