Company: WellVet Animal Wellness

Locations: Trivandrum (Kattaikonam & Venjaramoodu branches)

Job Type: Full-time

Role Summary:

We are seeking a proactive, empathetic, and organized Telecaller / Client Relationship Executive to manage inbound and outbound communications across our veterinary hospital branches. As the primary telephone contact for WellVet Animal Wellness, you will handle appointment scheduling, follow-up calls for inpatient/outpatient care, customer inquiries, and service reminders while delivering a warm, reassuring experience to pet parents.

Key Responsibilities

Outbound Client Outreach:

- Perform daily follow-up calls to pet parents regarding post-treatment recoveries, vaccination reminders, and recurring check-ups.
- Contact pet parents to confirm upcoming clinical appointments and grooming slots.
- Conduct feedback calls to ensure high client satisfaction across hospital services.

Inbound Call & Inquiry Management:

- Handle incoming phone calls, WhatsApp inquiries, and online requests promptly and professionally.
- Route emergency cases to the clinical team immediately according to hospital protocols.
- Provide accurate information on hospital operating hours, clinic locations, and service offerings.

Scheduling & Records Management:

- Book, reschedule, and manage appointment schedules for veterinary surgeons and grooming services using the hospital practice management system.
- Update client data, patient history details, and communication notes accurately after every interaction.

Client Experience & Retention:

- Build positive, long-term relationships with pet parents through empathetic and explicit communication.




- Address basic non-clinical client concerns effectively and escalate operational issues to the branch manager when needed.

Qualifications & Requirements

- Experience: 1–3 years of experience in telecalling, customer support, receptionist, or front-desk roles (experience in healthcare, veterinary, or hospitality sectors is a strong plus).
- Language Proficiency: Strong verbal communication in Malayalam and English. Knowledge of additional languages is an added advantage.

Skills:

- Excellent interpersonal skills with an empathetic phone presence.
- Basic computer proficiency and comfort working with CRM tools, practice management software, and WhatsApp Business platforms.
- Strong multitasking, time management, and organizational abilities.
- Affinity for Animals: Genuine comfort and love for pets (dogs, cats, and small animals).

Working Conditions & Location

- Work Location: On-site at WellVet Animal Wellness branches in Trivandrum (Kattaikonam / Venjaramoodu).
- Schedule: Standard hospital shifts (may include weekend coverage as per operational rosters).

Pay: ₹5,000.00 - ₹16,000.00 per month

Benefits:

- Health insurance
- Life insurance
- Paid time off

Ability to commute/relocate:

- Kazhakuttam, Kerala 695016: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

- Do you have pets at home ?
- What is your current salary ?
- What is your expected salary ?
- How do you upsell and cross sell to customers ?

Education:

- Bachelor's (Preferred)

Experience:

- Telemarketing: 1 year (Required)

Location:

- Kazhakuttam, Kerala 695016 (Required)

Work Location: In person

📌 Tele Marketing Executive (Kazhakkoottam)
🏢 Wellvet Animal Wellness
📍 Kazhakkoottam