About the Role
We are looking for a warm, well-spoken and proactive Patient Care Executive to be the first point of contact for our patients. You will manage the front office, help with pre-consultation checkups, and keep appointments running smoothly so every patient has a calm, well-organised experience.

Key Responsibilities

- Welcome patients and visitors, register new patients and update existing records
- Manage the front desk, including patient queries, phone calls, WhatsApp messages and walk-ins
- Carry out pre-checkups before consultation: height, weight, BMI, blood pressure, pulse, blood glucose (where needed), and record them accurately
- Schedule, confirm, reschedule and follow up on appointments, and keep the doctor’s schedule well coordinated
- Coordinate between patients, doctors, lab and billing for a smooth patient flow
- Send appointment reminders and follow-up calls for review visits
- Handle patient concerns and complaints politely, and solve problems on the spot wherever possible
- Keep the reception and waiting area organised and patient-friendly




- Support billing, documentation and daily reports as required

What We’re Looking For

- Excellent communication skills in Malayalam and English (this is a must)
- Robust problem-solving ability and a calm, patient-friendly attitude
- Smart worker who can multitask and manage a busy front desk
- Willing to work a flexible schedule
- Basic computer knowledge (MS Office, appointment/billing software)

Qualification

- GDA (General Duty Assistant), Diploma/Degree in Hospital Administration, or a related healthcare qualification
- Freshers are welcome to apply. Training will be provided.
- Experience in hospital/clinic front office is an added advantage

Why Join Us

- Work with a specialised diabetes and endocrine care team
- Learn and grow in a professional healthcare environment
- Supportive team and on-the-job training

Pay: ₹8,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Patient Care Assistant (India)
🏢 AKNA Diabetes and Endocrine Centre
📍 India