Job Title: Accounts & E-commerce Operations Executive – Zoho Books
Company: CareFone / Stickity Retail Pvt. Ltd.
Location: Gujranwala Town Part-1, Delhi
Job Type: Full-time
Experience: 1–3 years preferred

Role Overview

We are looking for an Accounts & E-commerce Operations Executive to manage the day-to-day accounts and backend operations of our D2C e-commerce brands.

This is not a traditional accounting-only role. You will work across Zoho Books, Shopify, orders, refunds, returns, customer queries, payments, and daily e-commerce operations.

Key Responsibilities

- Maintain day-to-day books and accounting entries in Zoho Books.
- Record and reconcile sales, expenses, purchases, bank transactions, and payments.
- Manage invoices, vendor bills, refunds, credit notes, and basic GST-related records.
- Reconcile Shopify orders, payment gateways, COD settlements, refunds, and bank receipts.
- Manage customer refunds, returns, exchanges, cancellations, and order-related issues.
- Handle customer queries through email, WhatsApp, and other support channels.
- Follow up on pending payments, refunds, failed deliveries, and operational discrepancies.
- Coordinate with dispatch, warehouse, courier partners, and internal teams.




- Maintain basic operational and accounts reports using Excel / Google Sheets.
- Assist with other day-to-day e-commerce and accounts-related operations.

Requirements

- Hands-on knowledge of Zoho Books is compulsory.
- 1–3 years of experience in accounting, e-commerce operations, or a similar role.
- Good understanding of bookkeeping, reconciliation, invoices, expenses, refunds, and basic GST.
- Comfortable working with Excel / Google Sheets.
- Valuable written communication skills for handling customers and emails.
- Strong attention to detail and ability to manage multiple daily tasks.
- Comfortable working in a fast-moving D2C / e-commerce environment.

Good to Have

- Experience with Shopify or other e-commerce platforms.
- Experience reconciling payment gateways and COD settlements.
- Experience with courier dashboards, returns, refunds, and order management.
- Previous experience with a D2C or e-commerce brand.

Important: We use Zoho Books, not Tally. Candidates without working knowledge of Zoho Books should not apply.

Salary

As per experience and skill level.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Accounts & E-commerce Operations Executive (India)
🏢 Stickity Retail
📍 India