Location: Thrissur, Kerala
Salary: ₹10,000 - ₹25,000 per month
Experience: 1-2 Years
Employment Type: Full-time
Work Mode: Work from Office
About the Role
We are looking for an experienced and result-oriented Travel Operations Manager to oversee the overall operations of our travel agency.
The ideal candidate will be responsible for managing daily operations, supervising the team, coordinating domestic and international travel arrangements, maintaining vendor relationships and ensuring excellent customer satisfaction.
The candidate should have strong leadership, operational management and problem-solving skills, along with practical knowledge of the travel and tourism industry.
Key Responsibilities
1. Operations Management
- Oversee and manage the overall day-to-day operations of the travel agency.
- Ensure smooth execution of domestic and international travel bookings.
- Monitor flight reservations, hotel bookings, holiday packages and tour arrangements.
- Establish and improve operational processes and workflows.
- Ensure timely completion of customer requests and travel arrangements.
2. Team Management
- Lead, supervise and coordinate the operations team.
- Allocate responsibilities and monitor employee performance.
- Set operational targets and ensure timely execution.
- Provide guidance and training to team members.
- Maintain team productivity and accountability.
3. Customer Relationship Management
- Ensure excellent customer service throughout the travel booking process.
- Handle escalated customer complaints and operational issues.
- Monitor customer enquiries, follow-ups and booking conversions.
- Build long-term customer relationships.
4. Vendor & Business Coordination
- Coordinate with airlines, hotels, tour operators and travel partners.
- Develop and maintain strong vendor relationships.
- Negotiate competitive rates and service agreements.
- Identify opportunities to improve service quality and profitability.
5. Reporting & Performance Monitoring
- Monitor daily bookings, revenue and operational performance.
- Prepare daily, weekly and monthly operational reports.
- Track team productivity and booking performance.
- Monitor operational expenses and identify cost-saving opportunities.
- Report business performance and operational challenges to management.
Required Qualifications & Skills
- Bachelor's degree or equivalent qualification.
- 1–3 years of experience in the travel and tourism industry.
- Previous experience in a supervisory or managerial role is preferred.
- Good knowledge of domestic and international travel operations.
- Experience in flight bookings, hotel reservations and holiday packages.
- Strong leadership and team management skills.
- Excellent communication and negotiation abilities.
- Good knowledge of MS Office and operational reporting
- Strong problem-solving and decision-making capabilities.
What We Offer
- Competitive salary based on experience and capabilities.
- Leadership opportunity in the travel and tourism industry.
- Skilled growth and career development.
- Opportunity to contribute to business expansion.
- Supportive and performance-oriented working environment.