Support Engineer II – AI Platform
Experience: 4–7 years
Location: Hyderabad
Shift: Rotational, partial US overlap, on-call
Openings: 2
What you will do
- Own Severity 2–4 cases end to end and support Severity 1 incidents: triage, reproduce, find root cause, fix.
- Troubleshoot Kubernetes and cloud deployments, LLM routing and provider issues, RAG quality and agent behavior.
- Debug Admin Portal (Fin Ops, token allowances, governance, SSO) and MCP integration issues.
- Help customers with upgrades and patches, file clear bug reports, and write RCAs and KB articles.
What you will bring
- 4–7 years in enterprise software support, SRE, Dev Ops or cloud operations.
- Hands-on Kubernetes in production and experience with at least one major cloud.
- Comfort with Linux, REST APIs, OAuth/OIDC, MongoDB and reading logs and traces; Python or Bash.
- Hands-on exposure to LLM APIs or GenAI apps (RAG, embeddings), or a solid drive to learn quickly.
- Nice to have: CKA/CKAD, SOC 2/HIPAA familiarity, vector databases or agent frameworks.
Additional Information
All your information will be kept confidential according to EEO guidelines.
📌 Support Engineer II – AI Platform (India)
🏢 Oteemo
📍 India
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