Provides proactive user helpdesk services to inbound technician service requests. Diagnoses and resolves hardware and software issues, performs software distribution, perform deployment activities and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks.
📌 Level2 Technical Support Specialist (India)
🏢 Diebold Nixdorf
📍 India
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